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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

August 09, 2022

I have always been well satisfied with the service the service. Don't have to wait long for an appointment. Stay. Staff is always very friendly late. Will continue my service there More

by JOYCEBRANHAM81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Aug 13, 2022 -

Cumberland Kia responded

We appreciate you taking time to leave us a great review

August 09, 2022

Everytime I go into Cumberland Kia they are always so helpful with anything that I have going on. Super great customer service they go above and beyond every single time. More

by Kristi Ellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie and other names I can’t remember
Aug 13, 2022 -

Cumberland Kia responded

We are grateful for you taking the time to share your experience with us and this audience

August 09, 2022

The experience at Kia was a pleasant experience well well mannered employees that were respectful to the guess More

by browncedriccj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet
Aug 13, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review!

August 09, 2022

This crew always does a great job. They are quick and efficient. They are very offer great customer service at the service center. But, call them directly. More

by SHERELLW55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas
Aug 12, 2022 -

Cumberland Kia responded

We appreciate your feedback

August 09, 2022

As always, my oil was changed while I waited in the customer area. My car was ready in less than 30 minutes. Excellent, friendly service. More

by LIVEY54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas
Aug 12, 2022 -

Cumberland Kia responded

We love hearing from our customers, so thank you for leaving us this wonderful feedback

August 04, 2022

Scotty (Adam) Litton is phenomenal. My son loves the car Scotty matched him with. The shop is great too. More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty Litton
Aug 13, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

February 09, 2022

Cumberland KIA IS MAINTAINING A VERY FRIENDLY ATMOSPHERE. They greeted us immediately at the Service Department when we arrived and because we had made an appointment ahead of time we’re greeted by someone w More

by GJ Crossvile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca , Adam Eldridge, Scotty Litton
Feb 15, 2022 -

Cumberland Kia responded

We are very happy to read about your recent visit. Thank you for taking the time in writing this outstanding review and letting us know how enjoyable it was at our dealership! We look forward seeing again soon- hopefully with more business coming along ;)

February 02, 2022

Great service, great attitude, beautiful facility !! These folks always go the extra mile for their customers I never take my vehicle anywhere else More

by Awsum51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lanny Dunn
Feb 15, 2022 -

Cumberland Kia responded

We are so fortunate to have incredible customers like you. Thank YOU for your continued support and we look forward to seeing you on the road!

December 10, 2021

They were so nice and had my service work done 15 minutes early. Would highly recommend Cumberland Kia service dept More

by richard_blaylock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean
Jan 28, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly. Our entire team is focused on providing top-notch customer service, and we are very pleased that your visit with us mirrored our efforts.

November 30, 2021

Everyone is so very nice and pleasant here! They are always very thorough and quick in whatever they’re doing, and the service manager always points out what notes the mechanics have made! I’ve been to More

by dianemarshall596
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady service manager (can’t remember her name….Sharon?, Susan? Sorry I don’t remember) She is always fantastic in everything she has done for me and I would rate her at 10 stars if I could!
Jan 28, 2022 -

Cumberland Kia responded

Thank you so much for the posting, we appreciate the kind words. Our entire team is focused on providing top-notch customer service, and we are very pleased that your visit with us mirrored our efforts.

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