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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

August 13, 2022

My experience was with Chrysler it was wonderful. Salesman Mark S . was fantastic to work with. Best car buying experience I've ever had More

by R. Carmack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark shink with Chrysler was awsome
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Aug 13, 2022 -

Cumberland Kia responded

Thank you so much for sharing

August 12, 2022

They have trouble having a good service dept. Maybe this time it's a little better More

by OBERLINCUSTODIAN
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know any
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August 12, 2022

KIA dealership guys definitely go above and beyond to help me. Between low tire pressure and tire check and look overs. They definitely keep me on the road. Thank you. More

by JSMITHCLASSIC.JS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet, Braxton Green, Cody Stout, Toiya Gwynn, Jon Ward
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Aug 12, 2022 -

Cumberland Kia responded

Your marvelous review means a lot to us

August 11, 2022

The service was great and the employees were nice. They took care of my problem. More

by bo young
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Aug 12, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

August 11, 2022

I am having serious electronic issues, the Cumberland team is top notch at figuring out these things . I have every confidence they will figure this problem out. Great team at this location More

by pippin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzie in service is always going the extra mile in the service department
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Aug 12, 2022 -

Cumberland Kia responded

Thank you so much for trusting us with your vehicle needs

August 10, 2022

Had to reschedule due to lack of employees due to illness. My next appointment went great. More

by TARAMOODY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Lucas Reab very helpful
Report | Print
Aug 19, 2022 -

Cumberland Kia responded

We are so, so sorry that we had to reschedule your recent appointment. Unfortunately, some things, such as sickness, are out of our control. We appreciate your understanding of the situation and look forward to servicing your vehicle for years to come.

August 10, 2022

David Green was awesome! Very informative and polite! He answered every word my mother and I had. More

by Brizzyyyyyy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Green
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Aug 10, 2022 -

Brizzyyyyyy responded

Best customer service around!

August 10, 2022

They were easy to work with, answered all questions, and looked ahead to after the sale More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Evans , Mike (Bart) Bartlet, Jon Ward
Report | Print
Aug 12, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review!

August 10, 2022

Toiya was so kind and patient with my purchase process. She and Bart went over all details well and I felt in control and knowledgeable the entire time. I greatly appreciate how positive they made my car b More

by carpenterstephanie16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Mike (Bart) Bartlet, Toiya Gwynn
Report | Print
Aug 12, 2022 -

Cumberland Kia responded

We are grateful for you taking the time to share your experience with us and this audience

August 10, 2022

Great customer service friendly staff. In and out quickly! Clean facility great environment. Thanks Cumberland Kia for taking care of my vehicle. More

by PJ37190
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Aug 12, 2022 -

Cumberland Kia responded

Thank you so much for posting this kind review.

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