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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

August 20, 2022

We’ve had our Kia Sorento for 4 years now and we’ve always returned to this dealership for oil changes and any other service we’ve needed. Friendly staff and fast service are always provided. We’ll con More

by MHMED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 20, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review!

August 19, 2022

There was absolutely no pressure from the salesman, he was very knowledgeable and it was a very pleasant buying experience. More

by SHERRIELEE43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Aug 20, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

August 18, 2022

Received very prompt service and great customer service from all staff when getting our oil changed. More

by RODNEY.HOWARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Aug 18, 2022 -

Cumberland Kia responded

Thank you so much for the posting

August 17, 2022

I would not go anywhere else! Susie and the Professionals at Kia are trustworthy and cost-conscience. I have never had a bad experience. Lori M. More

by LMMAXWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for your the words

August 17, 2022

It was my first visit to this dealership and everyone was so welcoming and made me feel like I'd been coming here forever!! More

by Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green Kia service manager
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

August 17, 2022

My 3rd time visiting the service center and each time has been excellent. The staff are friendly and helped me with my me with my vehicle problems. More

by James Whited
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toiya Gwynn
Aug 25, 2022 -

Cumberland Kia responded

We can’t thank you enough for sharing

August 17, 2022

Great service. Very helpful. Suzie is always great to work with. Thanks to everyone for a great experience. More

by KEN.PENLAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzie
Aug 25, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience

August 17, 2022

The service center is xxx backwards most of the time when dealing with them and we have had a head set go missing during an oil change. Not crazy about them but they are the dealership closest to me. More

by HATNURSE2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
August 16, 2022

Staff very cute courteous and professional. Kept me informed act each step of the process. Thank you! More

by GARYSELFMADE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Aug 20, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

August 16, 2022

Very helpful on everything I asked about my vehicle and perfonsial. I will definitely go back. More

by CALDWELLCRISTY77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet
Aug 25, 2022 -

Cumberland Kia responded

Thanks for taking the time to write this review

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