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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

August 25, 2022

I live kia everyone has always been so good to us. . I'll be back More

by CARLINEBUTTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge
Aug 25, 2022 -

Cumberland Kia responded

Thanks so much for taking the time to write this review

August 25, 2022

They took wonderful care of my vehicle and it came back to me in wonderful shape. It was cleaned up when it came back it was in wonderful shape smelled very very good. How to rank their services A1 More

by JHOSKINS1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Repairs
Sep 06, 2022 -

Cumberland Kia responded

Your marvelous review means a lot to us

August 25, 2022

We have only been in about three times for small things but they took care of it immediately. I expect that is the way they do business. The latch on the back of the van wouldn’t open, and they had to or More

by Carolyn.hubbard
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember
Sep 06, 2022 -

Cumberland Kia responded

We appreciate your feedback

August 25, 2022

No one calls back. Left voicemails and haven’t received a response back from them. I had gotten an oil changed and they put the wrong sticker on my window. I tried to c More

by GONZALEZDANIA638
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Aug 25, 2022 -

Cumberland Kia responded

Hi there, we're sorry to hear you've been having trouble getting ahold of us. We want to help address any issues or concerns you have. Please feel free to contact our Service Director at 931-520-4107 should you think a phone call would be helpful, and we'll be more than happy to assist you further. Thank you for your business,

August 24, 2022

I was very pleased with their concern for my car. They were professional and knowledgeable and communicated well during the course of the repairs. They provided a rental car onsite which was very con More

by damccarthy46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin in the body shop.
Aug 25, 2022 -

Cumberland Kia responded

We couldn't ask for nicer comments, thank you so much for taking the time to share!

August 24, 2022

Absolutely wonderful service from the front desk to the loaner car to getting my vehicle getting all the work it needed done More

by KAYTLINRAY3416
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service employees
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for posting the review

August 22, 2022

I have always received great service from everyone there! Can’t recommend this place enough. More

by cs.schwarze@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Aug 25, 2022 -

Cumberland Kia responded

It’s wonderful to know that your recent visit to our dealership was worthy of a 5 star review

August 20, 2022

Good service for oil change but been five trips and can’t get side signal fixed More

by JJOHNSON96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Adam Eldridge, Ashley Shirah
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for sharing your experience with us

August 20, 2022

I purchased my soul here in 2016. I have had most all of my maintenance done here ever since. Susie and the guys are always helpful. More

by STEPF_CHRISTINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Aug 25, 2022 -

Cumberland Kia responded

Thank you for sharing your experience with us

August 20, 2022

This dealership has been Nice, affordable, reliable, efficient, clean, friendly, and helpful any time I have been in for service. More

by brl123186
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 20, 2022 -

Cumberland Kia responded

Thank you so much for the posting

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