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Cumberland Kia
Cookeville, TN
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1,319 Reviews of Cumberland Kia
They took wonderful care of my vehicle and it came back to me in wonderful shape. It was cleaned up when it came back it was in wonderful shape smelled very very good. How to rank their services A1 to me in wonderful shape. It was cleaned up when it came back it was in wonderful shape smelled very very good. How to rank their services A1 More
We have only been in about three times for small things but they took care of it immediately. I expect that is the way they do business. The latch on the back of the van wouldn’t open, and they had to or but they took care of it immediately. I expect that is the way they do business. The latch on the back of the van wouldn’t open, and they had to order the part, which took about a week. More
No one calls back. Left voicemails and haven’t received a response back from them. I had gotten an oil changed and they put the wrong sticker on my window. I tried to c Left voicemails and haven’t received a response back from them. I had gotten an oil changed and they put the wrong sticker on my window. I tried to call to set up an appointment and have left voicemails but no responses. This makes the second time that my oil has ran completely dry before my next oil change. I didn’t get the paper showing the inspection they did. Not too happy with it. I’ve had good to say up until here recently. They need someone who will answer the calls or at least respond. Calls shouldn’t be responded to at your convenience as it says on your voicemail. I probably wont be going back. The kid that spoke with me at the last service done to my vehicle seemed new and wasn’t really informative. Like I said, this makes the second time. The rest of them have done a wonderful job, but the girl can’t answer the phone and that young kid is probably just new. However, I do appreciate the ones I’ve never had issues with. Y’all have done amazing work! More
I was very pleased with their concern for my car. They were professional and knowledgeable and communicated well during the course of the repairs. They provided a rental car onsite which was very con They were professional and knowledgeable and communicated well during the course of the repairs. They provided a rental car onsite which was very convenient. More
I purchased my soul here in 2016. I have had most all of my maintenance done here ever since. Susie and the guys are always helpful. I have had most all of my maintenance done here ever since. Susie and the guys are always helpful. More