Back

Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

1,319 Reviews of Cumberland Kia

August 26, 2022

GREAT SERVICE! ! EMPLOYEES ARE VERY NICE AND HELPFUL. ALWAYS DO A GOOD JOB WHEN WORKING ON MY VEH More

by JUDYGENTRY89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SUSIE GREEN, LUCAS REAB AND REBECCA KELLERMAN
Sep 06, 2022 -

Cumberland Kia responded

Thank you for your kind words about our service department. We strive to provide excellent customer service and it great to hear that we are succeeding in doing so. Thank you for your business and we hope you'll visit us again soon.

August 26, 2022

Always very friendly and will help out in any way they can...Thanks Kia Staff More

by BOOMERANDREWS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Staff in service dept
Sep 06, 2022 -

Cumberland Kia responded

Thank you for your kind words

Sep 06, 2022 -

BOOMERANDREWS responded

Welcome

August 25, 2022

The service department is second to none. Those guys and gals are super friendly and go out of their way to make you feel like family. I would highly recommend them if you need service on you More

by MIGHTYMURDOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for this great 5-star review

August 25, 2022

Lucas was great at working on everything I asked him too. Wonderful service always at Cumberland Kia. More

by LORI.ALEXANDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas
Aug 25, 2022 -

Cumberland Kia responded

It's great to hear that your visit with us earned a 5-star rating

August 25, 2022

I am always blown away at the level of service every time that I have our vehicle worked on. There always right on time with the appointment and the amount of time estimated to complete the work is always o More

by Gullett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot Remember
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for this fantastic review

August 25, 2022

The did a great job with the recall. Thought I was going to have to come back but they fixed it while I was there. Excellent service More

by MICHAEL.ELROD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Aug 25, 2022 -

Cumberland Kia responded

Thank you for your positive feedback, we truly appreciate it!

August 25, 2022

Great service honest people definitely tell other people about how I was treated and they’re fair prices More

by Davidtroygreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet, Cody Stout, Toiya Gwynn, Jon Ward, Ashley Shirah, William Bryant, Tina Ledbetter
Aug 25, 2022 -

Cumberland Kia responded

We would like to sincerely thank you for taking your time to give us a review

August 25, 2022

The dealership is clean and tidy and the people are on the floor or friendly and professional More

by PAYAP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service guy he was very nice and friendly
Aug 25, 2022 -

Cumberland Kia responded

We appreciate your feedback and enjoyed hearing about your recent experience while visiting our dealership.

August 25, 2022

Great service, friendly and helpful customer service. My vehicle was ready within the time frame given. More

by Ttrapp1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

Aug 25, 2022 -

Ttrapp1961 responded

You’re welcome

August 25, 2022

We bought a Kia Niro in Knoxville and was not pleased with the service so we traded it in for one at this dealership. This is the only dealership we deal with and we are very pleased with the service. More

by BOBADOB64
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Aug 25, 2022 -

Cumberland Kia responded

Your recommendation means a great deal to us

...
90
...