Back

Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

1,319 Reviews of Cumberland Kia

August 30, 2022

Friendly, excellent service, very helpful, timely service. Would highly recommend KIA. I love my KIA More

by JBBOLES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Reab
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for this fantastic review

August 30, 2022

The employees are always friendly and welcoming and service department is also good. Nice clean atmosphere. We especially were impressed when we purchased a vehicle how they followed up with us and tr More

by ashburnk2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Braxton
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for your glowing review of our dealership and our team

August 30, 2022

Never discussed my prices with me for service. Seemed like they only had one set price and only one type of oil change type for my Soul which seems weird. They seemed to really just rush me out of More

by Dontemailme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idk know names. No one introduced themselves.
Sep 06, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia to service your vehicle, and for taking the time to write a review. I'm sorry that we didn't discuss prices with you prior to service, as this is not our normal process. Our team strives to provide transparent pricing and quality service to all of our customers, and we're sorry that this did not meet your expectations. If you would like to discuss this further, please don't hesitate to reach out to me directly at 931-520-4128. Again, thank you for choosing Cumberland Kia and we hope that you will give us another chance in the future

August 29, 2022

Great! Always very professional and timely. From check to check out, I am very satisfied with the service. More

by BROCK37110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept. Check out
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for the kind review of our dealership

August 29, 2022

Cumberland KIA is the best service center I have ever been to! Very professional and kind! More

by GLORIA.ROBERTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scotty Litton
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for the five-star review

August 28, 2022

The work was was done in a timely fashion as promised. Staff was helpful and answered my questions. More

by MELISSA.PALK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzy and Lucas
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for sharing

August 28, 2022

The service department is absolutely amazing! !! They are efficient and accommodating. The customer service is unbeatable! More

by MISTYSELBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzy and Lucas in the service department.
Sep 06, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership.

August 28, 2022

Great staff and service department. Very clean in the lounge area and also the ladies room. More

by PAMRUSSELL140
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie and Rebecca
Sep 06, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

August 27, 2022

Cumberland Customs did a great job! have custom wheels on my truck and don’t have have the socket to get them off, and no other place around or online does either. It was no match for C More

by Brandonrichardshomes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 06, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

August 27, 2022

Didnt get my oil change discount as usual. Battery change and wipers, great. Girl taking my money not at all friendly More

by Harley52girl
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All new, dont know
Sep 06, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're sorry to hear that you didn't receive your usual oil change discount. We'll make sure to pass on your feedback to our team. The battery change and wipers sounds like it was a great experience, thank you for letting us know. Our team strives to provide excellent service and it's great to see when we succeed. We hope you'll come back and visit us again in the future

...
89
...