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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

September 06, 2022

Always great service. Even though short handed-I had great service by Lucas and crew. More

by D_WOMACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Sep 08, 2022 -

Cumberland Kia responded

We cant thank you enough for taking the time to share

September 06, 2022

They were on it very fast and had no problems to date with the trailer hitch. More

by WATTS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Shirk
Sep 08, 2022 -

Cumberland Kia responded

Thanks for sharing

September 05, 2022

I always have a great experience at Cumberland Kia, I know that my car is getting the best attention possible and Susie and Lucas always make me feel like I am family. More

by MSDOLITTLE61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

September 04, 2022

I bought my Kia at Cumberland and I have all my service work done there. Really nice folks. Work always done right and on time. More

by KRISTIGATES10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

We couldn't ask for nicer comments, thank you so much for taking the time to share!

September 04, 2022

After calling ahead to schedule an appointment to change my tire, the correct tire was not at the shop. The service ended up taking three hours because they were waiting for the correct tire. No updates wer More

by LEXIERAE31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Name not given
Sep 06, 2022 -

Cumberland Kia responded

Thank you for bringing this to our attention, we're sorry that your visit didn't meet your expectations. We strive to provide the best service possible and clearly we did not do that on this visit. I'll make sure to pass along your feedback to our team so that they can learn from their mistakes and improve their service. Thank you for giving us the opportunity to redeem ourselves and we hope that you'll give us another chance in the future.

September 03, 2022

This Maintenance Department does a great job , very difficult electronic issue to track down but they are very committed to helping their Customers. More

by pippin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

It's great to hear that your visit with us earned a 5-star rating

September 03, 2022

There is always kind people to greet you when you come in. They explain when they are running behind and why. More

by PHILMYERSSR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for sharing your experience with us

September 03, 2022

Great work by Jon! He was easy to work with and found me exactly the car I wanted for a fair price. More

by TDMITCHELL08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Sep 06, 2022 -

Cumberland Kia responded

We appreciate your time and the extra effort it takes to provide your feedback

September 02, 2022

They made me feel welcome rather than a burden. Everyone was nice, professional, and informative. I look forward to my next service visit! More

by JOSHUAGCLARK81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thanks for taking the time to write this review.

Sep 06, 2022 -

JOSHUAGCLARK81 responded

This dealership provided the best experience I could have asked for. Filling out a short survey was the very least I could do.

September 02, 2022

I called three times over two week period for a appointment to get my oil change and tires rotated I had to leave a message and no one returned my calls. The fourth call I was able to speak to a pe More

by ledastover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca, always dealt with Susie before her, Susie Green
Sep 06, 2022 -

Cumberland Kia responded

It was a pleasure to read about your recent visit to our dealership

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