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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

September 10, 2022

Excellent service all the time. Prompt and friendly. Very knowledgeable and explaining all your needs in detail. Keep up the good work 👍 More

by EDELRFERNADEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for the posting

September 10, 2022

Great service department. Efficient and finished in a timely manner while I waited. Good communication about recalls and updates. Good warranty on vehicles More

by CLEMOWJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
Sep 17, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

September 10, 2022

They were able to get me in and back out again in less than thirty minutes. More

by HAYES.JOHNNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

September 10, 2022

Gets you in in a timely manner. Work has been excellent. Lobby is comfortable while you wait. More

by DENGLAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to write this review

September 09, 2022

The service was fast and exact. The service man and manager were very kind and supportive. I am very happy with them. More

by HYEONSIKHONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 10, 2022 -

Cumberland Kia responded

Happy to have been of service

Sep 11, 2022 -

HYEONSIKHONG responded

The service I got last week was wonderful. I was very happy with the staff who worked for my car.

September 09, 2022

Always friendly and helpful - timely with service work too! Would definitely recommend Cumberland Kia in Cookeville! More

by Haviesdad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 10, 2022 -

Cumberland Kia responded

Thank you so much for the recommendation

September 09, 2022

Always friendly and courteous. Try to get me in and out as efficiently as possible. Greatly appreciated! More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Greene I also work with Mr. Rheab, Susie Green
Sep 10, 2022 -

Cumberland Kia responded

We appreciate you taking the time to share

September 09, 2022

Salespeople very knowledgable and helpful. Service department very friendly and also very knowledgable! I would definitely recommend this dealership. I personally wouldn't own anything but a K More

by PROUDNANAFOUR4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 10, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

September 08, 2022

This service center has always been there for me when I need work done, have a flat tire or even when I’ve been broken down. I want to thank Susie and Lucas for being so nice. And the last oil change anoth More

by JDMCFALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 08, 2022 -

Cumberland Kia responded

We appreciate you sharing your experience with us

September 08, 2022

Kia has excellent services dept and body shop they always go above and beyond to make you feel like you are the only person there .I can’t say enough wish I knew all the names of the guys More

by WEBBPAULA15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scotty Litton
Sep 10, 2022 -

Cumberland Kia responded

Thank you so much for the kind words

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