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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

September 14, 2022

Quick service, friendly staff, easy to get your vehicle in for service and nice waiting area More

by CHARRIS27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for sharing your experience with us

September 14, 2022

I am very happy with Cookeville Kia, always been professionally and a service with a smile.. More

by KINGCOBRA1951lg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for this fantastic review!

September 14, 2022

Extremely friendly, welcoming, informative, took time to listen to my concerns about my Kia and great service. More

by DONICAJ69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review

Sep 17, 2022 -

DONICAJ69 responded

Thank you for your fabulous service. I will definitely be back.

September 13, 2022

Service department took care of us after a flat tire. In and out in 30 minutes. Great support!! Highly recommended. More

by KENDOUGLASS2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Your recommendation means a great deal to us

September 13, 2022

Nice follow up and great service. Easy fix of the recall. Took only 20 minutes. More

by ANNETTEEUDY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thanks for this great review!

September 13, 2022

Cumberland kia, especially Suzie and Lucas, serve their customers very well. They are always kind, courteous, and they do their best to keep you informed about the issues with your car and what the resolut More

by joyrnocn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Sep 17, 2022 -

Cumberland Kia responded

It's delightful to know that we were able to provide you with such a memorable and pleasant experience

September 13, 2022

It is east to work with, easy to make appointments, courteous, mannerly, and good waiting area. More

by cjlavely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

We appreciate your time and the extra effort it takes to provide your feedback

September 13, 2022

I love doing business with Cumberland Kia. The staff is very friendly and they are very honest with me about my vehicle. I will definitely buy my next vehicle from them. More

by marandaturner17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for the kind review of our dealership

September 12, 2022

great service all the way around. employees very helpful and service manager is wornderfull. work all performed correctly and at time quoted that veh should be done. More

by JUDYGENTRY89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

September 11, 2022

The service department front end team are wonderful to work with, however, I am less than satisfied with the performance of the mechanics. Their ability to correctly repair my vehicle has taken no less t More

by marymartin6421
Recommend Dealer
Yes
Employees Worked With
Lucas
Sep 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to share your experience. I'm sorry that our mechanics have not been able to satisfactorily repair your vehicle on the first few attempts. We will make sure to pass along your feedback so that we can continue to improve our service. Thank you again for choosing Cumberland Kia.

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