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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

September 17, 2022

Excellent car and customer service experts, they are willling to find the best and easiest way of fixing any and all problems. More

by JSMITHCLASSIC.JS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 17, 2022 -

Cumberland Kia responded

Thanks for this great review

September 17, 2022

Friendly staff. Only complaints are it is extremely hard to reach them by phone, and have never had a courtesy ride available when we have come. Jobs have been do More

by ORANGENKITTY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and for rating us 4 stars. We're glad to hear that you have generally been happy with the work we've done on your vehicles, and that our staff has been friendly. I'm sorry to hear that it has been difficult to reach us by phone, and that we have not been able to provide a courtesy ride in the past. I'll pass along your feedback to our team, so they are aware of this issue. We hope you will continue to allow us to service your vehicle needs in the future.

September 16, 2022

The service department got my car in and a rental for me to get back home. They helped me get the new motor which was covered by KIA and keep me up to date on progress. More

by douglasbernhard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebeca Kellerman, Susie Green
Report | Print
Sep 17, 2022 -

Cumberland Kia responded

It was a pleasure to read about your recent visit to our dealership

September 16, 2022

Super friendly, and didn’t have to wait long. Answered all my questions, and took his time explaining. More

by Nikki D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Report | Print
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for this great 5-star review!

September 16, 2022

Very professional customer service department, excellent work performed on my vehicle. Always aware of what is being done or what may need attention in the future. More

by ROMANNAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebekah in service department customer service , Susie Green
Report | Print
Sep 17, 2022 -

Cumberland Kia responded

It's great to hear that your visit with us earned a 5-star rating!

September 16, 2022

My first visit all that could be done wasn't. Had to complete the next time. Asked for tire rotation to be done since it was close enough to the 5,000 mile. That wasn't done. While I understand w More

by DMZORZA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Sep 17, 2022 -

Cumberland Kia responded

Thank you for choosing to service your vehicle at Cumberland Kia, we appreciate your business. I am sorry to hear that some of the services you requested were not completed on your first visit. We try our best to complete as many services as possible during the initial visit, but sometimes due to parts being on back order or other unforeseen circumstances, some services must be completed on a later date. Receipts and detailed information about what was done during your service appointment are always available upon request. I apologize if this was not made clear to you when you picked up your vehicle. If there is anything else we can do for you in the future, please do not hesitate to contact us. Again, thank you for choosing Cumberland Kia and we hope to serve you again in the future.

Sep 17, 2022 -

DMZORZA responded

If you cant handle a milege maintenance, oil change, which was to include a tire rotation at a "scheduled" appt then maybe I should look elsewhere for my car maintenance. These two things were my main focus the first visit. They had nothing to do with ordering parts. The dealership I bought the car from was going to pay for the other two issues and one of them the part had to be ordered. I GET THAT! But when I bring my vehicle in for mileage maintenance, I expect it to be done and completed on that visit. Not in intervals, with multiple appts to get the job done. As far as reciept of detailed information of work done I DID request it! DENIED and told it would be mailed to me, along with my bill for service. Almost a month later, I still have not recieved it! Making me feel like I misunderstood, isnt gaining much respect from me. Don't EVER insult me! Its just xxxx poor service. Not a good start. I still questioned what was actually dobe, being my vehicle sat out in the parking lot for an hour and a half before it was even taken in. When I schedule an appt. I expect my vehicle to be started on. I sat there almost the entire morning. That is b.s. Especially when most of what I needed done that first visit, it was ignored. I should have been told at the scheduling of my appt that they couldnt handle the 100,000 maintence check, oil change and filter and tire rotation in one visit. The other two things could have waited for the next appt. as the part for my door had to be ordered. The incompetence isnt on my end!

September 15, 2022

They waited on me as soon as I got there. Was very kind and prompt. More

by LANKFORD_CHERYL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share

September 15, 2022

Quick appointment scheduling for next day and quick service. I got call car was done with in 30 minutes of drop-off. More

by CARRIEBUSSELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share your experience with us online.

September 15, 2022

I made my appointment online and it was confirmed almost immediately. The car was taken in for service promptly. I was given an update on what they were finding and the service completed in approximately 4 More

by JLSPECKTN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 17, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience with our dealership

September 15, 2022

Great people willing to help you clean friendly environment do as quickly as possible so your wait is short More

by judyemberton48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Sep 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience with our staff. We aim to provide a quick and easy service experience for our customers and are happy to hear that we were able to do so during your visit. Thank you for your business and we hope to see you again soon!

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