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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

September 20, 2022

I've been very happy with my 2020 Kia sorento. ..the service department is always friendly and I don't have to wait very long for my work to be done...top notch! More

by LOAKS1289
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

Thanks for this great review

September 20, 2022

I've had great customer service every time I've had my car in for routine maintenance. I wouldn't trust my car with anyone else More

by Bookworm9496
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Reab, Susie Green
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

September 20, 2022

They were very polite, professional and extremely helpful when our car broke down while we were driving back from Alabama to get home to Wisconsin. More

by CALVHOBS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share with our audience

September 19, 2022

Problem solved so far . the service team did a great job. Very methodical and steadfast approach More

by pippin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 19, 2022 -

Cumberland Kia responded

Thank you so much for taking the time share.

September 19, 2022

Work was completed on time and was delivered promptly. Service technician was very helpful concerning my car. More

by ZANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

September 19, 2022

They where very nice. Had excellent service and knew there products will. Love my tiers and wheels that I got from them. More

by James.manisjvm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

September 18, 2022

They provide excellent service in a timely manner every time I bring my vehicle in for service. More

by Cruncher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Kellerman
Report | Print
Sep 19, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

September 18, 2022

Susie is the best, because she always goes the extra mile for you. Staff are very nice but her especially. More

by Double D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 19, 2022 -

Cumberland Kia responded

Its wonderful to know that you had such a great experience.

September 17, 2022

Was told the repairs were under warranty just to be told they were not and I owed a 326 tow bill or they were keeping my car. Will never be back or own another kia ever again. More

by CHRISLEE793
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Sep 29, 2022 -

Cumberland Kia responded

Hello, we're sorry to hear of the experience you had at Cumberland Kia. We would appreciate the opportunity to speak with you further about the situation. Please feel free to contact us at 931-520-4196 should you care to talk a more in detail.

Sep 29, 2022 -

CHRISLEE793 responded

No thanks, we called and spoke with you three separate times and was told that nothing could be done each time even though we were straight lied to, not even a break on the tow bill. My friend has his own tow truck, why would I ever say yes to a 326.00 tow when I know he would have done it for free, if I wasn’t lead to believe everything was covered under warranty? No Kia for us ever again!

September 17, 2022

This was an awesome experience. The service department was on time and the lady taking care of repairs took the time to research and get my car repaired under warranty. Truly amazin More

by A very satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 17, 2022 -

Cumberland Kia responded

We couldn't ask for nicer comments

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