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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

September 22, 2022

Always ready as scheduled. Staff is always friendly and helpful. Have never had any problems. More

by BRMERINAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

It was a pleasure to read about your recent visit to our dealership

September 22, 2022

Been treated very well by the service department over the years. Ms Susie is always helpful and can get me in on short notice. More

by BEARYMACBEAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! I'm glad to hear our service team was able to work with you and get your car serviced in a timely manner. We hope you'll continue to choose us for all of your automotive needs. Have a great day!

September 21, 2022

Everything went well. I had no problems. I did ask a couple of questions regarding getting my oil changed and my car cleaned the same day for future references because I l More

by ANEWMOMAT40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. We're glad to hear that our team was able to take care of everything and that you were satisfied with the service. If there's anything else we can do for you in the future, please don't hesitate to let us know.

September 21, 2022

Due to a prolonged doctors appointment we’re 30 minutes late for our service appointment. The service manager spent a good deal of time rearranging his schedule to fit us into the afternoon. Our car was in More

by GJ Crossvile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! I'm glad to hear our service team was able to work with you and get your car serviced in a timely manner. We hope you'll continue to choose us for all of your automotive needs. Have a great day!

September 21, 2022

Fast and Friendly service as always. Keep up the good work Kia, until next time. More

by CLYNNMERCER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

It's delightful to know that we were able to provide you with such a memorable and pleasant experience

September 21, 2022

4 thousand adjusted market value, Got a 2 thousand dollar up charge for paying cash. More

by dragondog6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Strickland, 5 stars
Oct 01, 2022 -

Cumberland Kia responded

We appreciate you taking the time to share.

September 21, 2022

As always, it was good. I have never had any problems as of the date of service. More

by ROBREAB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

Thanks for sharing

September 21, 2022

Great dealership and excellent service. I have been taking my vehicles here since 2013. I will continue to do so. More

by VLS2462000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Sep 30, 2022 -

Cumberland Kia responded

Thanks for sharing

September 20, 2022

It was very easy making appointment online. Personnel very polite and friendly. Very prompt with service. More

by DSNINTENDO61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

September 20, 2022

Very Great service. Great employees. Very helpful to find exactly what I was looking for. More

by Kconatser86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Strickland , Mike (Bart) Bartlet
Sep 30, 2022 -

Cumberland Kia responded

We can’t thank you enough for sharing

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