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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

September 27, 2022

I cannot say enough about the gentleman that tinted my windows. He was extremely knowledgeable and explained everything and was also very quick at doing the work which was excellent quality. More

by horseshoer04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gentleman doing the tinting
Sep 29, 2022 -

Cumberland Kia responded

We appreciate you taking time to leave us a great review

September 27, 2022

Lucas was outstanding, super knowledgeable ! Excellent experience! Not happy with Kia, my shortage is 20,000 miles under warranty, time was expired. For the intake manifold to go out is one of t More

by mariaknight66
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas
Sep 29, 2022 -

Cumberland Kia responded

We love hearing from our customers, so thank you for leaving us this wonderful feedback

September 24, 2022

Very friendly and helpful. No waiting right on time for appointment. Will recommend to everyone. More

by patroberson58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

Thank you for posting this kind review

September 24, 2022

Service is excellent & timely. The service personnel are friendly and helpful. The only bad thing is it takes a few days to get in for service because they have a tough time keepin More

by JOHNWJONES64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia and for your kind words. We're glad to hear that you've had a positive experience with our service department. We strive to provide excellent service in a timely manner, and we apologize for any inconvenience caused by the wait time. Please let us know if there is anything else we can do to make your experience better. Thank you for your business!

September 24, 2022

Always helpful friendly and on time. The people go out of their way to serve their customers. More

by DWAY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

We cant thank you enough for the kind words

September 23, 2022

I love this dealer. They have the friendliest staff and reasonable prices for their services More

by MCDONIE6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Happy we could be of service

September 23, 2022

Very friendly and professional, they are usually on time and the repairs are down correctly every time ⏲️ More

by DONBAIRD52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share

September 23, 2022

Knowledgeable friendly staff. The service department is always clean. Everyone always helpful. Everyone there is almost like family. I wouldn't take my 2915 Sorenta anywhere else More

by PAMRUSSELL140
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, and for taking the time to write a review. We're so happy to hear that you have had such a positive experience with our dealership, from our knowledgeable and friendly staff, to our clean service department, and everyone in between. We pride ourselves on providing an exceptional customer experience at Cumberland Kia, and it sounds like we are succeeding! We hope you'll continue to choose Cumberland Kia for all of your automotive needs in the future. Thank you for your business!

September 22, 2022

Clean waiting room. Very professional employees that complete jobs in a timely manner. Was please with my visit to this dealership. More

by Rainesa228
Recommend Dealer
Yes
Employees Worked With
Tyson
Sep 30, 2022 -

Cumberland Kia responded

It's great to hear that your visit with us earned a 5-star rating

September 22, 2022

Excellent customer service! When my car was broken, I had it towed to the service center at Cumberland Kia. They got me a rental car to drive while my car was being repaired. Th More

by Melanie Rainey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca, Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have been of service! We appreciate your business and hope to serve you again in the future.

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