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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

September 30, 2022

I wouldn’t recommend anyone to go to Kia because they will put parts on your car that you do not need you can’t trust them More

by Timdunn716
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susie Green
Oct 01, 2022 -

Cumberland Kia responded

Hello, we're sorry to hear you had such a negative experience at Cumberland Kia. We would appreciate the opportunity to speak with you further about your visit and rectify any wrongs that may have occurred. Please contact us at your earliest convenience so we can resolve this issue. Thank you for your time. Please feel free to contact us at (931) 520-4107 should you care to talk more in detail.

September 29, 2022

When my check engine light came back on after getting a new engine, I rushed back to Cumberland Kia. They took me right in and checked everything out. They kept in constant communication with me and had my More

by Melanie Rainey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you so much for sharing

September 29, 2022

They have always been very nice and helpful, having trouble with my car, it is still under warranty, it's burning the oil,keep telling Me they will put a new engine in it, been 11 months and still no n More

by GUNTER_D.W
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear that you are still having issues with your vehicle. We will do our best to get the issue resolved as soon as possible. Please don't hesitate to reach out to us if there is anything else we can do for you.

September 29, 2022

I didn’t know what to do and where to go. I parked my car in the lane and went in. I had NO idea I was supposed to check in. I waited an hour till I talked to a gal and she asked me if I h More

by jackiemcgrady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler
Sep 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're sorry to hear that you had a negative experience. We would have been happy to help you with your car when you arrived, as it is our policy for customers to leave their keys with us. When you come in next time, please be sure to let one of our team members know and they will be more than happy to assist you. Thank you for your business and we hope that you'll give us another chance in the future.

September 28, 2022

Great service, super friendly staff. They do all my mechanic work. I won't take my vehicle anywhere else. More

by CPWEST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

We appreciate your feedback

September 28, 2022

Although I waited a long time for oil change and tire rotation, they were generous enough to discount my total. Very courteous. More

by Scamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

September 28, 2022

Susie is always so personable when I come in and is super informative. The service people are too! More

by CARLYSTOUT12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you so much for the posting

September 28, 2022

Service Department is the best I’ve ever encountered. Professional & kind. Treated well. Even the amount charged was still within my budget. Answered all concerns I had. Would recommend to anyone. More

by JAWALL7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as part of the family! We appreciate your kind words and are happy to hear that our team was able to take care of everything properly. If there's anything else we can do for you in the future, please don't hesitate to let us know. Have a great day!

September 28, 2022

Always exceptional service. Cumberland Kia does everything they can to explain and help you understand what they are doing with your vehicle. More

by Keith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

September 28, 2022

Quick and courteous response to adjust the computer system for air bag recall without having to make an appointment!!😍🙌🏼 More

by DMC4MORE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Attendant working Saturday am Sept 24th
Sep 29, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience while visiting our dealership

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