Back

Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

1,319 Reviews of Cumberland Kia

September 01, 2022

I have been bringing all my vehicles to this dealership for years no matter the make or model. The Lucas and Susie team are a prime reason for using this dealership and the outstanding attention to detail More

by Fcurrier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Sep 06, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

September 01, 2022

Brought Tacoma in to have windows tinted. Buck did and excellent job. Very professional work. More

by LCMITCHELL2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Walker
Sep 06, 2022 -

Cumberland Kia responded

Thank you for sharing your recent experience with us

September 01, 2022

I've been using Kia for a couple years and the service has always been excellent Lucas is super nice. More

by h_e_mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for the for the excellent feedback

September 01, 2022

We needed emergency A/C help. Your employees went to work late on a Friday. They fixed our problem allowing us to finish a trip from sunset beach n.c. to Phoenix az. Thank you More

by linden_hammond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Sep 06, 2022 -

Cumberland Kia responded

Your recommendation means a great deal to us

September 01, 2022

Bought our last 3 cars at this dealership. Always had great service until this time. They did what they were suppose to do but it was different. Less communication. And the price of our oil c More

by BUDLOR67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it. We're sorry to hear that you didn't have the same great service experience this time around. We'll make sure to pass on your feedback to our team so that they can continue providing the high level of service you've come to expect from us. We hope you'll give us another chance in the future should your automotive needs bring you back our way. Thanks again for choosing Cumberland Kia!

September 01, 2022

It was a good experience for me that day I will go back again soon More

by KINGEVONNE00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thank you for taking the time to share your thoughts with us

September 01, 2022

The car salesman that I worked with was David Green. A very kind patient man. I felt like he was honest. He didn’t try to push me and he wasn’t in a hurry. He also had a gentleman come out his name was More

by Sassyandsweet50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Green - 5 star, Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet
Sep 01, 2022 -

Sassyandsweet50 responded

I wouldn’t go anywhere else in town. I definitely don’t think I would work with any other salesman but David Green. He treated me like I was family. I thought it was kind of funny we had the same last name. He’s very kind , very patient with children . I saw him taking care of some children there as he was doing his paperwork. The other men in the office was very helpful . Scotty, I don’t think I’d ever figured out how to drive this car without you, it has a lot of safety features that I know will come in handy. I’m a home health nurse and I do a lot of driving. This car is exactly what I needed for safety. The Kia Forte, if you’re looking for a car for your teenager, something safe. This is definitely that car. Go try one out and ask for David Green. A big thanks to Bart the manager. He came out to introduced his self. Even the gentleman in finance both came out to introduced themself. I was impressed. . I walked away with a brand new car. It was the first place I went to

September 01, 2022

Great staff, great service technicians, work was done quickly, I have all my vehicles of different makes and models services here. More

by CPWEST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

We would like to sincerely thank you for taking your time to give us a review

September 01, 2022

Our car was taken in quickly and corrected quickly. We are very happy with Kias response. More

by DEBORAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Ledbetter
Sep 06, 2022 -

Cumberland Kia responded

It’s wonderful to know that you had such a great experience while visiting our dealership

September 01, 2022

Cumberland Kia is one of the better Dealerships in the area. The staff is excellent. From what I have seen, everyone is treated the same. Friendly!! They seem to know what they are doing. I have never had More

by WEHARBAUGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

It's delightful to know that we were able to provide you with such a memorable and pleasant experience

...
87
...