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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

October 04, 2022

Very good svc. Happy with time efficiency and also the courtesy of the employees. Explained anything I had question about. More

by GGLOVER0804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Mike (Bart) Bartlet, Cody Stout, Jon Ward, William Bryant, Tina Ledbetter, Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for the great review

October 04, 2022

Very nice and understanding. Helpful in every detail in communicating and practical areas. Made me feel validated and heard about my concerns. More

by Jesbice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for your positive feedback, we truly appreciate it!

October 04, 2022

As always the Service Department is great. Always friendly and helpful. Quick and efficient. No waiting. Bill not unreasonable. I trust them to keep my Telluride up in care with it’s schedule More

by MARLENE44133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for your fabulous review

October 04, 2022

Iv bought two new vehicles from them I ordered what vehicle I wanted the second time they didn’t even bother to actually order it and I settled for something different the first oil change was $80 four More

by RICHAMANDA25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. We're sorry to hear that you were not happy with the service you received. We would appreciate the opportunity to speak with you further about your experience and see what we can do to make it better. Please call us at (931)520-4107 should you feel a phone call would be helpful

October 03, 2022

They were very fast and courteous. I did not have to wait any longer than they said that I would. More

by B_CATES8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

We appreciate the time it took for you to write this review.

October 02, 2022

Fixed everything fine but filled wiper fluid with water not solution didn't check wipers I had to buy new. Their service is lousy. Need to check, fill or tell about wipers, tires or any liquids that need More

by BRISCOKAY
Recommend Dealer
No
Employees Worked With
It's whoever works in service
Oct 15, 2022 -

Cumberland Kia responded

Thank you for taking the time to leave a review of your experience at Cumberland Toyota, we're sorry to hear that you were disappointed with our service. We always aim to do our best for each and every customer, so it sounds like we missed the mark in this case. We'll be sure to pass along your suggestions about checking fluids and tires during a check-up as well as informing customers about potential issues with wipers, to our team. Thank you again for bringing this to our attention.

October 02, 2022

Cumberland Kia is always amazing to us! It's always a pleasant experience especially when dealing with the service department. More

by MISTYSELBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
And Lucas too, Susie Green
Oct 15, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review!

October 02, 2022

Service management is precise, very friendly and thoughtful, expeditious. Cannot ask for better treatment or service. More

by donupby4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

We are grateful for you taking the time to share your experience with us and this audience

October 02, 2022

prompt and courteous attention given every time I’ve been in Always satisfied with their service More

by DERANKHORN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your automotive needs

October 02, 2022

Awesome, friendly staff would recommend Cumberland auto family to anyone looking to buy a car or have there’s serviced More

by 650caty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience while visiting our dealership.

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