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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

October 12, 2022

I love going to Kia they are always nice and they do there job and I like the vehicles they have I have no trouble from them at all I love my car 2020 Kia Forte More

by PAMELAFERGUSON645
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

We appreciate you taking the time to share your experience

October 12, 2022

From time of check in to a consult with the rep, I was in and out of there in 30 minutes. Great experience and that is why I have my car serviced there. More

by GLADEVOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

October 11, 2022

I ask them to rotate my ties that I purchased from them and to check pressure! I got home with the same problem that I had when I arrived! More

by MSHIRLEY111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
SusN was not there a gentlemen took care of us! I am very unhappy with my service! When Susie I’d there tho ha are handled well! , Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for bringing this to our attention, we're sorry to hear that the tie rotation service didn't meet your expectations. We'll make sure to pass on your feedback to our team. Please feel free to contact us at (931) 520-4107 should you care to talk a little more in detail.

October 11, 2022

Always keeps to my appointment time. Courteous and fast. Great employees and out quickly. Thanks More

by HOPECOX01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience with our dealership

October 08, 2022

This dealership is full of the best, nicest, most respectful people I have ever met. More

by Emilybritt134
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Oct 15, 2022 -

Cumberland Kia responded

Thank you for taking the time to share with us!

October 08, 2022

They were very professional and listened to what I had to say. They serviced my can in a timely manner. More

by SCARLETS.BUSTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for sharing your experience with us.

October 08, 2022

They fulfilled what they set out to do, & for the price they quoted me on the phone. More

by Butta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share your experience with us online

October 07, 2022

Very little wait! Caring & informative Employees! Convenient Location! Good Work! Workers Eager To Help! Thanks! More

by BEARVIEWER52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Happy to hear you had a great experience

October 07, 2022

All things considered wait isn’t bad, costs a little high but not crazy. Kia on top of our list for new cars. More

by KIA6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for the great feedback!

October 07, 2022

Prompt appointment time starting my service, employees kind and courteous, quick completion time that was promised, detailed explanation given of my service. More

by BRENDA.G.JONES58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for the for the excellent feedback

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