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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

October 27, 2022

There is to much to say about the service. I schedule an appointment for a 2015 Kia Optima, a soon I arrived Lucas took care the vehicle, and keep me posted about the process. Excellent se More

by Manuel R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas
Nov 01, 2022 -

Cumberland Kia responded

Thank you so much for sharing

October 27, 2022

They took my vehicle right in and I didn’t have to wait long! Staff was polite! More

by zbug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 01, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

October 27, 2022

They did a great job on fixing my brakes. I have a smooth brake now. So glad More

by J_AND88888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know the ladies name
Nov 01, 2022 -

Cumberland Kia responded

Happy we could help

October 26, 2022

Lack of proper communication regarding my vehicle waiting for a loaner vehicle and the real time factors of how to accomplish what needs to be done More

by LORIGILL266
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown who I spoke to I forgot to ask they didn’t give it when answering the phone
Nov 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're sorry to hear about the miscommunication you experienced. We'll make sure to follow up with our team and ensure this doesn't happen again. In the meantime, please let us know if there's anything else we can do to help make your experience better

October 26, 2022

Would do the work but came out to 80. 00 to get one side of my headlight bulbs replaced. More

by MARCELLAMELTON68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear that you felt the price was too high for replacing your headlight bulbs. We strive to offer competitive prices and provide quality service. If you have any other concerns, please do not hesitate to contact us. Thank you again for choosing Cumberland Kia.

October 26, 2022

I had a great experience,everyone was so nice. Friendly.I could not ask for better treatment and service. Thanks for all your help James J Masters More

by JJMASTERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 01, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

October 26, 2022

Went above and beyond my expectations! Staff were professional and helped me with the process! More

by brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Matlock
Nov 01, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

October 26, 2022

Always gives good service and are friendly. They always answer any questions that I may have. More

by JEFFANDDAWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 01, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

October 25, 2022

Took the time to figure out what was wrong with my car. It was the rotors which was not likely problem More

by RGS636
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucus, Susie Green
Nov 01, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

October 23, 2022

Great service done when promised. Employees very helpful and understanding. Definitely would recommend the service department to anyone More

by JAH383616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

We appreciate the feedback

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