Cumberland Kia

Most of the people there were helpful, but they could have done better with giving out information about what exactly was wrong with my car. have done better with giving out information about what exactly was wrong with my car. More

Got my service done in a timely manner. Lady who is at the desk where you give your keys to was very nice. Lady who is at the desk where you give your keys to was very nice. More

Terrible customer service! !!!!!! Paid $90 for an oil change and literally one hour and a half later they never checked what I asked them to they didn’t rotate my tires and didn !!!!!! Paid $90 for an oil change and literally one hour and a half later they never checked what I asked them to they didn’t rotate my tires and didn’t even fill my windshield wiper fluid up!! Who knows what else also had oil hand prints all over my car on the side!! I will never buy from this location again!! Or use them for anything who knows if my oil even got changed?!? And the service manager was so rude!! Didn’t even get my first oil change for free nor did I get it free after of all this non sense! More

I had an oil change. Nine days later my oil light came on so I took my vehicle back in. They completed another oil change and reported that my van was out of oil. I’m now Nine days later my oil light came on so I took my vehicle back in. They completed another oil change and reported that my van was out of oil. I’m now having to replace my engine. I had never had an issue with my van, never had a check engine light on, and never had an oil light on until this incident. My vehicle has only been serviced at Kia since the day I bought it from the Kia dealership. More

Helped resolve minor issue after purchase promptly and correctly. Happy with service will be back. correctly. Happy with service will be back. More

Wow! ! What can i say ither than Susie and Lucas and this crew are just outstanding folks! They are nothing short of Exquisite! ❤️❤️ I woukd give a million ! What can i say ither than Susie and Lucas and this crew are just outstanding folks! They are nothing short of Exquisite! ❤️❤️ I woukd give a million stars! 💥⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Honey Burford More

Poor communication. Did not charge as quoted. Won’t use the service but the auto body shop is great. Did not charge as quoted. Won’t use the service but the auto body shop is great. More

The service department is wonderful. They make you feel comfortable and like you’re family. They make you feel comfortable and like you’re family. More

Easy to make appointment and staff is friendly Gave accurate estimate over the phone Would recommend accurate estimate over the phone Would recommend More

pleasant staff, on time effort, good report, no unnecessary work recommended, in and out quickly. unnecessary work recommended, in and out quickly. More