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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

November 03, 2022

I scheduled online. Scheduling was easy, I got the time that was convenient for me. Everyone there was great! Fast professional service. More

by WILDCATZ77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 10, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review!

November 02, 2022

Everyone there was great! I had a wonderful experience and very happy with the service I received. More

by pamikelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for sharing

November 02, 2022

Fast professional service. I got there and they took my car back. Was explained everything they did and checked. More

by RETIREDGIJOe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 10, 2022 -

Cumberland Kia responded

Happy we could be of service

November 02, 2022

I scheduled online. Scheduling was easy, I got the time that was convenient for me. Service was quick and what I expected. More

by EETIPTON21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for the posting

November 02, 2022

Love the service department! Always helpful and I’m able to get my appointments when needed. More

by Jsross1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 10, 2022 -

Cumberland Kia responded

We cant thank you enough for sharing

November 02, 2022

They’re considerate and care about their customers. They always try to help you out More

by FARMGIRL55TN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Nov 10, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

October 31, 2022

I know I am in good hands when I go to Cumberland Kia, always fast and efficient. More

by COREY.MAC.REYNOLDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review!

October 30, 2022

Took it in due to problems with the apple play screen. They came back in less than 15 minutes & said it needed a software update. I just had the software updated with the oil change a couple of weeks earl More

by Telluride owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you for bringing your vehicle to Cumberland Kia, we appreciate your business. I'm sorry to hear that you feel like our service advisor ignored you, that was not our intention. We strive to provide excellent customer service and would like to apologize if we fell short of your expectations. If there is anything further we can do to improve your experience, please don't hesitate to let us know.

October 29, 2022

This place is great. Only complaint is my sales man saying services were under warranty and I ended up paying out of pocket for a servicing. More

by BROOKESNYDER_4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scotty Litton
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and I'm sorry to hear that you were not aware of the services being under warranty. I'll be sure to pass this along to our service department so they can rectify the situation. Thank you for bringing this to our attention.

October 29, 2022

Polite however didn’t do a thorough job Friendly timely in returning my car to me More

by GRANNITA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia and for taking the time to leave a review. We're sorry to hear that we didn't meet your expectations on our inspection of your vehicle. Our team strives to provide excellent customer service and we apologize for falling short this time. We hope you'll give us another chance in the future should you need service done on your car.

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