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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

November 05, 2022

My appointment took about 30 minutes. they were super fast and very efficient. The mechanic showed all the paper for and made sure i knew what to check for in the future 10/10 recommend More

by mlancaster2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Mike (Bart) Bartlet, Susie Green, Brandon Hall
Nov 10, 2022 -

Cumberland Kia responded

We appreciate your feedback

November 05, 2022

Great salesman, not pushy and Knowles able. If he did t have the answer he would check first then tell us. Went to several car dealers before finally feeling good about my purchase and the info More

by lisha.wiley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Green 10 Stars!
Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share

November 05, 2022

Great service when there but when calling to get appointment sometimes I have to call several times to have someone answer the phone. I have left messages before and never get a return call so I ha More

by MISSPEPSI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we appreciate the feedback. We are constantly trying to improve our customer service and will make sure to pass along your suggestions to our team. Thank you for choosing Cumberland Kia and we hope to see you again in the future.

November 05, 2022

Great service good prices very friendly and helpful employees. Always keep you informed as to what is going on what you need and the importance and when it needs done More

by jrmcnall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

November 05, 2022

I had the truck detailed inside and out as well as having the windows tinted. The most visible part of a vehicle is the windshield. You would think the detailer would at least do a great job on that. Nope More

by TODD.FUSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

Thank you for your review of our detailing services, we're sorry to hear that you were not pleased with the work performed on your windshield. We strive to provide exceptional service in every aspect of our detailing process and will pass along your feedback to our team. Thank you for choosing Cumberland Kia and we hope you'll give us another chance to impress you in the future.

November 05, 2022

Never buy a vehicle from here. Wish I would have bought a new vehicle somewhere else. Been in shop multiple times!! More

by FLATMAN3446
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. We're sorry to hear that you've had such a negative experience with us and that our vehicles haven't met your expectations. If you'd like to discuss this further, please feel free to contact us directly at 931-520-4128.

November 04, 2022

Everyone is always very helpful, and always take time to answer any questions with a smile one their face. More

by MPARRIS338
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for sharing

November 04, 2022

Everything was done efficiently and personal was very nice and helped me very quickly Very good dealership More

by JIMANDPENNYHAHN
Recommend Dealer
Yes
Employees Worked With
Jon Ward, Susie Green
Nov 10, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

November 04, 2022

Quick to get me in and wonderful job when completed very happy with my service More

by Vickie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

November 04, 2022

Salesman Cody very pleasant and helpful. Cody made the experience of purchasing a car seem easy. More

by JHUGHES100
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for the posting

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