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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

November 10, 2022

Always great service! ! Every time we go there. Always greeted with smiles. We definitely appreciate it. More

by SAMANDA_HUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Reab, Susie Green
Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for sharing

November 10, 2022

Report problems with sorento, take in get charged for repair but issue still not fixed. More

by Brandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you for bringing this to our attention, we're sorry that your experience with our service department has not been up to par. We would absolutely like to help get this issue resolved as soon as possible. Please feel free to contact us at 931-520-4159 should you care to talk more in detail.

November 10, 2022

Great service and great people. Cumberland Auto always takes great care of their customers. Proud to be one. More

by Dougcarr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share

November 09, 2022

The salesman was the best! I will never buy a car from anyone but David Gist. From start to finish he was great. More

by joseph.e.bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Gist, Susie Green
Nov 10, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

Nov 10, 2022 -

joseph.e.bradley responded

My pleasure. When you get service like what we got, you want to let people know.

November 09, 2022

Cody is now an extension of my family. He was personable and helpful and honest and upfront and tended our every need. He went above and beyond. He was everything you’d love in a salesman More

by Joseph and Sophia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Nov 10, 2022 -

Cumberland Kia responded

Thank you for your kind words about Cody, we are so happy to hear that he was able to provide the level of service that you were looking for. He is a valuable member of our team and we appreciate his dedication to providing excellent customer service. Thank you for choosing Cumberland Kia, we hope to see you again in the future!

November 09, 2022

Always have had greatest service. Service department always goes out of way to put customers first. More

by Bholland 61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke, Susie Green
Nov 10, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

November 09, 2022

I had a issue with my tires and pulled in to see if I could make a appointment. I told the person that waited on me he got down on the ground and looked at the tire and saw the problem and thet put in in More

by ra.hawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 10, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear that our team was able to take care of your issue in a timely manner. We hope you'll continue to choose us for all of your automotive needs. Thank you for choosing Cumberland Kia!

November 08, 2022

Service person was polite and provided fast and reliable service. He explained what was done to the car and asked if I had any questions. It was a pleasure to do business with Kia . More

by KAYDRA913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

November 08, 2022

Lucas always goes up and beyond every time I take either one of my kia optima but on the bad side the other people working in service doesn't try to help as much More

by jcoop_coop
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for the posting

November 06, 2022

we had Caitlyn & she went out if her way to help . .she even came in while on her vacation to help wrap our deal up! More

by JVTSACK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
caitlyn fults
Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for sharing

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