Back

Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

1,319 Reviews of Cumberland Kia

October 23, 2022

The service manager, Lukas, and the advisor, Susie, are both amazing! They always take the time to listen and actually understand your problem, even when it's a complicated one that requires repeat visits. More

by DGMILLER1205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lukas, Lucas, Jon Ward, Susie Green
Oct 25, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

October 22, 2022

Great ! !! Fast !! Clarence And Suzie was wonderful to work with!! They make sure my vehicle is alway in tip top shape ❤️ More

by JPHY22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clarence Claridy , Susie Green
Oct 25, 2022 -

Cumberland Kia responded

Thank you so much for the posting

October 22, 2022

I was very impressed and pleased with the service. I would recommend KIA in Cookeville Tn. More

by LANKFORD_CHERYL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

October 22, 2022

car detail was excellant. .all associates were very polite and helpful....send your car to get detailed! More

by Captiva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green
Oct 25, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

October 22, 2022

KIA service center is always helpful with any questions about maintenance and the staff is so friendly. More

by SKCHRISTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

October 21, 2022

Pleasant and cheerful atmosphere and very clean waiting room. Service was speedy and excellent. Staff was very friendly and would recommend this place for service. More

by GENTRY438
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 21, 2022 -

GENTRY438 responded

Thank you for a very pleasant experience.

October 21, 2022

I always take my car there and always will due to the excellent service they provide More

by shonea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

We can’t thank you enough for sharing

October 21, 2022

Friendly and knowledgeable staff. We were greeted promptly and made comfortable in your waiting area. The service technician was great. Will definitely use again. More

by CAMCOURT02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember any names
Oct 25, 2022 -

Cumberland Kia responded

We appreciate the feedback

October 21, 2022

I BOUGHT MY 1ST CAR THERE AND TRUCk, great people, nice go out of they way to help and explain nicely on fixing my truck More

by MICHELJBEACH.SR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LUCAS IN SERVICE, GREAT GENTlEMan, never let me down, Cody Stout, Susie Green
Oct 25, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience while visiting our dealership

October 21, 2022

Josh was an awesome salesperson. He worked with me to get the car I wanted at the price I needed it to be. And spent the time to show me how all the features worked and helped me loa More

by TSORNIG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Strickland , Mike (Bart) Bartlet
Oct 25, 2022 -

Cumberland Kia responded

Thank you for your kind words

...
71
...