Cumberland Kia

Cumberland Kia responded

George, thank you for choosing Cumberland Kia and for your kind review! We strive to provide our customers with exceptional service and we are extremely pleased that we were able to meet your expectations. We sincerely appreciate your positive feedback about the friendliness of our staff and their willingness to go the extra mile for our customers. It was a pleasure to assist you with your needs; we hope that you will return should any need arise in the future. If there is anything else we can do in the meantime, please don't hesitate to reach out! Sincerest thanks again for your kind words - we couldn't be happier with your experience.

Cumberland Kia responded

Thank you for providing this feedback about your experience at Cumberland Kia. We are thrilled to hear we met your expectations and that you were pleased with the courteousness and professionalism of our team. We always strive to make sure all our customers get a first-class service, so we're glad we could do that for you. We appreciate the compliment about our ability to identify and promptly handle what ended up being a warranty issue. Taking quick action on these types of matters is important in our business, so thank you for recognizing that! We hope to see you again soon and wish you safe travels on all your adventures.

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We are delighted to hear that we were able to provide you with speedy, efficient service and answer all of your questions. Our goal is always to make sure our customers feel well taken care of, so we're thrilled that you felt your concerns and inquiries were addressed thoroughly. We look forward to seeing you again soon!

Cumberland Kia responded

Thank you for your feedback on your experience at Cumberland Kia! We are so glad that we were able to make the process of purchasing a vehicle stress-free and hassle-free. Our customer's satisfaction is our top priority, and it's wonderful to hear that we exceeded your expectations. Your kind words about our friendly staff are also appreciated. We hope you enjoy your new vehicle! Thank you for choosing Cumberland Kia, we look forward to seeing you again!

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia! We strive to offer the best customer service experience possible, so I am delighted that you have had a pleasant experience when scheduling an appointment with us. We take pride in delivering reliable, trustworthy automotive solutions and services to our customers. Our team of professionals is dedicated to providing excellent workmanship and repairs for all vehicle makes and models. It's great to hear that our team has been able to fulfill our mission of offering outstanding customer care for you on every visit. Thank you again for choosing Cumberland Kia as your destination for automotive service - we are very appreciated having received your business.

Cumberland Kia responded

Thank you for taking the time to leave a review for Cumberland Kia, we appreciate it! We're glad to hear Josh was able to provide excellent service guiding you through your car purchase. It's also great that our finance department was so helpful. We're delighted your experience with us was so positive and hope to see you again soon!

Cumberland Kia responded

Hello Susie, Thank you for taking the time to share your kind words and appreciate that you experienced a service that was both helpful and pleasant. We pride ourselves on always going above and beyond to provide an exceptional experience for our customers. Your satisfaction is our number one priority at Cumberland Kia and we strive to ensure each customer leaves our lot feeling satisfied. We are happy that you felt valued during your visit with us and wanted to personally thank you for providing us with feedback. We hope you enjoy the resolution of your issue and, should you ever need anything in the future, please do not hesitate to reach out as we would love to serve you again!

Cumberland Kia responded

Thank you for taking the time to leave your review on Cumberland Kia, we're glad to hear your experience with our team was a positive one. It's always great to receive feedback about individual members of staff and we'll be sure to pass this on to Jonathan and Dusty. We know how important it is that customers have all their questions answered and acquire all the knowledge they need before purchasing a car. We strive for excellence here at Cumberland Kia and it's fantastic feedback like this that ensure we continue giving our customers the best possible experience. Thanks again for your custom!

Cumberland Kia responded

Thank you for taking the time to review our service department, and we apologize for the inconvenience caused by your recent visit. We strive to deliver exceptional customer service to all of our guests, and it is upsetting when we cannot achieve that. Your feedback regarding our oil-change services will be shared with our staff in order to ensure appropriate accountability measures are taken. We are concerned about the lack of response from Susie and thank you for bringing it to our attention; this type of customer satisfaction falls beneath our company standards and will be discussed with her accordingly. Again, we thank you for taking the time to both visit Cumberland Kia Cookeville and for providing us with your constructive feedback. We hope that you experienced better luck during your tow experience and would welcome another chance to demonstrate why many drivers have come to choose Cumberland Kia as their source of automotive maintenance services.

BSRT1 responded

Thank you for the response. Susie was kind in the process once we finally spoke. I just think in the future that customers whose brand new vehicle have to be towed in due to faulty service, should be a top priority, and not be contacted at the end of the day. In the end, we will move on from this and look for improved service from this location in the future.

Cumberland Kia responded

Thank you for the kind words about Cumberland KIA! We are thrilled to hear that you were well taken care of by Susie and Lucas. Here at Cumberland KIA, we strive to provide top notch service and go above and beyond our customer's expectations. We truly value your patronage and feedback! Please do not hesitate to reach out to us if there is anything that you need in the future. Thank you again!