Cumberland Kia

Cumberland Kia responded

Thank you for trusting Cumberland Kia with your business, we appreciate your review and the opportunity to serve you! We strive to always provide fast and friendly customer service and are delighted you got in and out quickly. We look forward to seeing you again soon!

Cumberland Kia responded

Thank you so much for this lovely review, and for sharing it with us! We are elated to hear that your first visit to the Cumberland Kia Service department was such a success. Our dealership is grateful and proud you felt the level of service shown to you met your expectations. Moreover, we look forward to having you be a part of our long standing family of customers and hope you come back when the time is right for your next vehicle purchase!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia. We are so glad to hear that your customer service experience with us was great! We strive for excellence in providing exceptional customer service and it is our pleasure to make sure each customer is taken care of. We hope you will come back and use us again soon! Have a great day.

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, and for being a valued customer! We're so glad that our team was able to provide friendly and efficient service, as well as answer any questions you had. It's wonderful to hear that you are satisfied with the work done and can trust the team here. We hope we can continue to be your go-to dealership in the future!

Cumberland Kia responded

Thank you for your wonderful feedback about Susie Green and our dealership! It's fantastic to hear that you had such a positive experience. We want to make sure each and every customer enjoys their visit to Cumberland Kia and it seems that Susie was able to provide an unforgettable shopping experience for you. We truly appreciate your endorsement as a satisfied customer and will be sure to let Susie know how much her work is appreciated. Thanks again, we look forward to having you back in the future.

Cumberland Kia responded

Thank you for writing this amazing review about your experience at Cumberland Kia! It is deeply appreciated and motivating to our teams. We pride ourselves in providing the best possible customer service and we’re so pleased to know that you were satisfied with our accurate communication and phenomenal attitude. We value every customer who walks through our doors, and we look forward to seeing you again for any of your future automotive needs. From all of us at Cumberland Kia, thank you for taking the time to share your feedback!

Cumberland Kia responded

Thank you for the kind words about Cumberland Kia. We appreciate hearing that you had a good experience with us and we are delighted to know that the staff was friendly and helpful. We apologize for keeping you in the waiting area a little too long and we understand that your time is valuable. We always strive to ensure that all of our customers receive prompt service for their vehicle needs, so thank you for bringing this to our attention. Our goal is to exceed your expectations each time you come in for service, so please let us know if there’s anything else we can do to improve your experience when visiting us in the future. Thank you again for taking the time to share your thoughts!

Cumberland Kia responded

Thank you for your kind words, Kristen. We really appreciate you taking the time to review your recent experience with us at Cumberland Kia. We strive to provide excellent customer service, so it's great to hear that our team was courteous and professional and also that they were able to complete your service ahead of schedule. We're also glad that you appreciated the use of a complimentary vehicle during your visit so as not to inconvenience you in any way. We hope you have many more positive experiences with us in the future and we look forward to continuing to serve you the best way possible!

Cumberland Kia responded

Thank you for providing your feedback about your experience with us at Cumberland Kia. We apologize about having to run your credit multiple times during the purchase process as that was certainly not our intention. Our goal is to have every customer completely satisfied with their experience in doing business with us and we regret that on this occasion that did not happen. We deeply value honest feedback from our customers which we use to improve and grow not only our customer service but also its related processes. To show our appreciation, please do take advantage of the free oil/service change you will receive when you bring in your car for service. Once again thank you for bringing this matter to our attention and if you would like further assistance, please feel free to reach out to us directly!

Cumberland Kia responded

Thank you for taking the time to provide such a glowing review of your experiences with us here at Cumberland Kia! Our team works hard every day to make sure that our customers are getting the best service possible, so it is incredibly rewarding for them to receive this kind of feedback. I'm particularly glad to see that you feel comfortable continuing to visit us even despite purchasing your vehicle from another dealership--it means that our commitment to customer satisfaction is being recognized by everyone who visits us. We look forward to seeing you again anytime you need service, and thank you for entrusting us with your cars!