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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

January 02, 2023

The service was quick and the staff was friendly. Plus I was greeted with hospitality. More

by LQUALLS5516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words about our service department, Cumberland Kia. We're glad to have the opportunity to serve you and your vehicle. We appreciate your business and look forward to continuing to provide excellent service for you in the future.

January 02, 2023

Nice folks who've been there a while. They know how to trace the cause of failure when it's not apparent. More

by TMECOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for your kind words. We're glad to be of service!

December 31, 2022

Everyone was very courteous. Explained everything that was done. Service was completed in the time promised. More

by STACEYGIBSON925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write a review. I'm glad to hear that you had a positive experience with our staff, and that your service was completed in a timely manner. We appreciate your business, and we hope to see you again soon!

December 30, 2022

Good people. Did what they said they would do in the time they said it would take for the price they quoted. Thanks. More

by WILL.PENLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you had a great experience and will be back for your next servicing. Thank you for the feedback and we look forward to seeing you again soon!

December 30, 2022

Super people super serivce, clean nice waiting area, clean bathrooms, they will treat you right. More

by JULIEHOLSAPPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your vehicle service needs, and for taking the time to write a review. We're glad to hear that you had a positive experience and that we were able to exceed your expectations. It is our goal to always provide excellent customer service, and we're happy to know that we succeeded in this instance. We look forward to serving you again in the future.

December 30, 2022

We love the customer service in the service department! Honest & always friendly!! Susie is awesome!! More

by va-roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your vehicle's service needs, and for taking the time to leave a review. We're glad to hear that you continue to be pleased with our service, and we appreciate the extra steps we take to answer your questions and communicate with you. We hope you'll choose us again for your next servicing needs. Thank you for your business!

Jan 06, 2023 -

va-roberts responded

Thank you for for always getting us in quick for our appointments!

Jan 06, 2023 -

va-roberts responded

Thank you for for always getting us in quick for iur appointments!

December 29, 2022

I went to the Cumberland tint and was serviced by Jeremy who got me in quickly and did an amazing job. Very genuine and down to earth in explaining the process of tinting and recommendations for other type More

by Sadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, We're happy to have been able to help with your tinting needs and we appreciate your kind words. We hope you'll come back and see us again soon.

December 28, 2022

They are great. They got us in early because some one canceled. They have always done great. More

by connielou1193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're thrilled to know that we were able to provide you with excellent customer service and a clean truck. We hope you'll come back to see us the next time you need a vehicle!

December 28, 2022

I trust that the service department is doing a good job. They have been reliable for several years. More

by mollystout6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your trust in our service department, and for choosing Cumberland Kia for your vehicle maintenance and repairs. We're glad to have been able to provide reliable service for you over the years, and we hope to continue doing so in the future. Thank you for your business!

December 28, 2022

Very polite courteous friendly. They kept me informed and even cleaned the inside of the truck. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. One worked Monday another Tuesday.
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to know that you had a positive experience with our team and that your truck was clean when you picked it up. We hope to serve you again in the future!

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