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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

January 05, 2023

Easy check-in. Great service at a reasonable price. Comfortable and clean waiting area. Service was completed quickly. Staff was friendly and courteous. More

by Angela C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the young man’s name who assisted us, but he was quick, friendly and polite., Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you had a positive experience and our team was able to take care of your service needs quickly. We hope you'll visit us again in the future.

January 04, 2023

I had to change my service date and had no problem with getting it changed. Great customer service. More

by JENNIFERNORROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear that you had a positive experience with our customer service. We hope you'll continue to choose us for all your automotive needs in the future.

January 04, 2023

I wouldn’t go anywhere else. They’ve always treated me fairly. They have always gotten me a rental car when my vehicle needed work. More

by csconkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia and for choosing us for your service needs, we appreciate it! We're glad to hear that you've had a positive experience with our service department and that our team has been courteous and helpful. We hope to continue providing you with excellent service in the future.

January 03, 2023

Outstanding service. Ahead of schedule and covered under warranty. Great attitude on the service team.. Thanks More

by DAVIDANDJOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear our service personnel were friendly and helpful. We hope you'll come back to see us again in the future.

January 03, 2023

My service went as planned. I was treated courteously by everyone. Lucas is the best. In fact, having been a service writer myself years ago, I am nominating him for a big raise More

by MIZMOOSE
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words. We're so happy to hear that you had a great experience with your service visit and that our team was able to take care of you. Thank you for being a part of the Cumberland Kia family!

January 03, 2023

The assessment seemed reasonably accurate; the work dones seemed priced fairly; the work was completed in a timely manner; and the available times for an appointment fit my schedule well. More

by PEGGYAULMET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for your positive review. We're glad to hear that our assessment was accurate, the work was priced fairly, and that the work was completed in a timely manner. We appreciate your business, and we hope to serve you again in the future.

January 03, 2023

Every time I go there I am promptly greeted by the service manager. He is always ready to answer any question we may have & helpful all the way thru the service process. More

by ELECTRONGUY101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia for all of your service needs, we appreciate it!

January 03, 2023

They have always been super friendly and honest! I’ve never once had an issue with them! Super good people and you can trust them! More

by Sarahntaylor0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Cody Stout
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia. We're happy to have you as part of our family.

January 03, 2023

They were very helpful,friendly, kind,and courteous. They went the extra mile to help. More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're delighted to hear that you had a positive experience with our staff, and that they were able to go the extra mile for you. We hope you'll come back and visit us again in the future!

January 03, 2023

Susie was very professional and stuck to her word. I wouldn’t take my car anywhere else! More

by BRANDI.COMBS.2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words, Susie is a valued member of our team. We're happy to have her on board and we appreciate the trust you've placed in us by returning for service each time.

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