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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

January 10, 2023

Great experience and communication was what I liked. Very easy to work with also. Thanks More

by MICHAELRAY77
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words, we're glad to have been able to provide you with a great experience and excellent communication. We aim to make the car buying process as easy as possible for our customers and are happy to hear that we succeeded in doing so for you. Thanks again for choosing Cumberland Kia.

January 10, 2023

Fabulous! ! Very customer service oriented!! Would suggest to everyone to shop for their vehicle there More

by Rydeurcycle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words and recommendation, Cumberland Kia! We're happy to know that you had a positive experience and that our team was able to provide excellent customer service. We hope you'll come back to see us when you're in the market for your next vehicle.

January 09, 2023

Great service, excellent people, from service writer to cashier. I bought my Kia there and it’s the only place I take it for service. Top notch Dealership ( not phony like some I’ve felt with in the past. More

by HOGNUT103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about our customer service department, we are happy to hear that they have been able to help you in the past. We strive to provide each and every one of our customers with excellent service and we are glad to hear that we have been able to do so for you. Thank you for choosing Cumberland Kia!

January 08, 2023

Very easy drop off,very professional,courtesy personal fixed recalls in a timely manner. Highly recommend More

by Pid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about our customer service department, we're happy to know that they have made a positive impression on you. We aim to provide the best possible experience for each and every one of our customers and it is great to hear that we are succeeding in this goal. Thank you for choosing Cumberland Kia and we hope to see you again soon.

January 07, 2023

I love the customer service department. No matter what the problem is little or great, they try to go above and beyond. More

by flyingrob000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about our customer service department, we're happy to hear that they've been able to help you in the past. We strive to provide each and every one of our customers with excellent service and we're glad to know that we've been able to do so for you. Thanks again for choosing Cumberland Kia!

January 06, 2023

Eager to help, did a nice job of repairing the issue Car was repaired the same day as it was delivered More

by TPEEK2652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience. We hope to see you again in the future!

January 06, 2023

Great office staff, knowledgeable mechanics, and a very clean dealership. The service was completed in the proper timeframe. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. I am happy to hear that you had a positive experience with our office staff, mechanics, and dealership. It is great to know that our service was completed in the proper timeframe and that you found our dealership to be clean. We strive to provide excellent customer service and it is wonderful to know that we were able to meet your expectations. Thank you for choosing Cumberland Kia and we hope to see you again soon!

January 06, 2023

Very clean facilities, courteous staff and excellent service. Always my go to service center for my car More

by MONICA.PRITCHARD68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs. We appreciate your kind words and we are happy to know that you have always received great service when visiting our dealership. We look forward to continuing to serve you in the future.

January 05, 2023

Great service, great staff, great mechanics. Always a pleasant experience. I have done business at this location for 20+ years. I won't go anywhere else unless they tell me I have to. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to have been able to provide you with great service and mechanics over the years and we hope to continue doing so for many more. Thanks for choosing us!

January 05, 2023

Always friendly and polite. Wait time is short. They are very helpful in explaining why certain things happen to my vehicle. More

by terij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your review, and for choosing Cumberland Kia. We're glad to hear that you had a positive experience with our customer service team. We strive to provide the best possible experience for our customers, and we're happy to know that we were able to meet your needs. Thanks again for choosing Cumberland Kia.

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