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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

January 14, 2023

Pretty hard negotiations. Acted insulted when you make an offer. We all know car dealers make money way more than what the customer ends up paying.Salesman was not totally kno More

by Lincolngal
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Adam Eldridge, Mike (Bart) Bartlet, Cody Stout, Brandon Hall
Report | Print
Jan 20, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear that you had a negative experience during your time with us. Our goal is to always provide the best possible service and pricing to our customers. I'll be sure to pass on your feedback to our sales team. Thank you again for choosing Cumberland Kia.

January 13, 2023

Great speedy service allowing for the day to resume back as it was before. Didn’t need to wait long at all More

by browncedriccj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs! We're glad to hear that we were able to get you back on the road as quickly as possible. Thank you for your business and we hope to see you again soon!

January 13, 2023

Great experience great service great price. Our sales person Scotty was very helpful and knowledgeable about the vehicle. I would highly recommend them. More

by JESSE.SOUTH0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, William Bryant, Brandon Hall
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, Scotty will be thrilled to hear of your experience. We're glad to have been able to provide you with great service and an excellent price on your new vehicle. We hope you'll enjoy it for many years to come. Sincerely, The Cumberland Kia Team

January 13, 2023

They are always super kind and informative if anything changes during your service. They alway are super quick but still very thorough. More

by RACHELCLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that our service was up to par and that we were able to get you back on the road as quickly as possible. Thank you for the kind words and we hope to see you again soon!

January 13, 2023

Punctual. Clean. Courteous. The receptionist and technician both explained in detail with the service being done and the layout of the waiting area More

by TPETMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your continued loyalty to Cumberland Kia, we truly appreciate it! We're glad to hear that you have had a positive experience with our car and customer service. We value your business and hope to continue serving you in the future.

January 13, 2023

Kia of Cumberland, has always treated me with respect. . always taken care of my vehicles needs as well More

by LORRAINE4215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as part of the family! We appreciate your business and we'll always take care of your vehicles needs. Thank you for leaving a review.

January 12, 2023

Great service from beginning to end every time I’m there. Car and customer service More

by JUWANTHOMAS92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for leaving such a positive review. We're so happy to have provided great service from beginning to end, and we're thrilled that you appreciate our car selection and customer service. We hope to see you again soon!

January 11, 2023

Very quick service and very friendly. I was satisfied with my services provided to me. More

by Megand96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience with our service department. Our team strives to provide the best possible customer service and I'm glad to hear that they were able to meet your expectations. We hope you'll continue to choose Cumberland Kia for all of your automotive needs in the future.

January 11, 2023

You guys always do a great job which is why we drive from mount Juliet to get our car serviced there. The service dept manager Luke? always goes way above and beyond and we trust him. Can't say that about ma More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke? He's the main person in service that we deal with each time. Fantastic.
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for the wonderful review, we're glad to hear that you had a positive experience at Cumberland Kia. We pride ourselves on providing excellent customer service and it's great to know that we were able to meet your needs. We hope you'll come back and see us when you're in the market for another vehicle.

January 11, 2023

Service was prompt and courteous. I was advised of what had been done to vehicle More

by rogbouv771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for leaving such a positive review! We're glad to hear that our service was prompt and courteous, and that you were advised of what had been done to your vehicle. We hope you'll continue to choose us for all your automotive needs in the future. Thank you!

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