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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

December 26, 2022

I scheduled a visit for an oil change. No issues, good customer service, will go again. More

by L_WIKRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're so happy to have been able to provide you with excellent service and we hope that you'll come back and see us again in the future!

December 25, 2022

I am 70 years old. I have had several different cars. Primarily Subaru and Kia. This Kia dealership has the best service I have ever received!!! More

by DEBBIE.TURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for your kind words! We're so happy to have been able to provide you with excellent service, and we hope you'll come back and see us when you're in the market for your next vehicle.

December 25, 2022

Good service. Large comfortable waiting area. For the most part everyone is friendly and very helpful. However, the cashier I always seem to work with is not very More

by MWBETTS2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear you're happy with our service. We strive to provide a great experience for our customers and it sounds like we're doing well so far! We apologize if you have had a negative experience with one of our cashiers, this is not the norm. Please reach out to us directly if you would like to discuss this further or have any other suggestions on how we can improve your visit. Thank you again for choosing Cumberland Kia, we appreciate your business!

December 24, 2022

Susie Green and the entire service department are top notch. Very courteous and customer service oriented. More

by Jakesmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. I am glad to hear that our team was able to provide you with the support and service you needed. We appreciate your business and we hope you will continue to choose us for all of your car needs in the future.

December 24, 2022

The women who works there always seems like I bother her or makes a rude comment. Lucas is great to work with. More

by KENNEDYBINGHAM15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. We're sorry to hear that you've had a negative experience with one of our employees and we'll be sure to pass along your feedback. Lucas is a great member of our team and we're happy to have him on board. Thank you for choosing Cumberland Kia and we hope to see you again in the future!

December 24, 2022

They all were very kind and reassuring to me during the process of figuring out my car troubles. Susie green went out of her way to make sure the fix would be covered. More

by Makkae8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, Susie Green, and our staff. We're glad to hear that you found everyone to be kind and reassuring, and that we could help get your car troubles sorted out. We hope you'll come back to see us again the next time you need a car serviced.

December 23, 2022

Rebecca & the team there always take great care of me. 5 stars all the way around More

by TRITONGROUPGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie & Rebecca are the best , Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience with our service department. We strive to provide excellent customer service and it is great to know that we were able to meet your expectations. We hope you'll continue to choose us for all of your automotive needs in the future.

December 23, 2022

I just got thru using the Cumberland Kia dealership for a service call on my 2018 Soul. I was highly impressed, from the first call to the final pick up of the vehicle. This dealership surpassed my expecta More

by rpsmithy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to leave this great review. We're happy to hear that you had a positive experience with us, and that we were able to exceed your expectations. We hope you'll choose us again for your future automotive needs. Thank you!

December 22, 2022

The service was excellent, professional, friendly and cost affected. I would highly recommend Kia in Cookeville TN. Great location easy to get to. More

by DDUNN8120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for leaving such a positive review. We're glad to hear that you had an excellent experience with our service department, and we hope you'll continue to choose us for your automotive needs in the future. Thank you for recommending us!

December 21, 2022

The service department is first class! I appreciate the young lady who takes care of us so well! More

by MSHIRLEY111
Recommend Dealer
Yes
Employees Worked With
Susie Greene is wonderful!, Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you so much for your kind words, Cumberland Kia family! We are truly blessed to have such wonderful customers like you. We strive to provide the best customer service possible and it is evident in the way that our team interacts with our guests. It is a joy serving you all and we look forward to doing so for many years to come.

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