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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

February 18, 2023

The sales staff worked as a team in order to make sure that my purchase was a positive experience. More

by CHRISNORMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Strickland, Adam Eldridge, Scotty Litton
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to hear that our team was able to work together in order to make your purchase a positive experience. We hope you enjoy your new car and we look forward to seeing you again in the future!

February 18, 2023

Nice people, work fast,,,,, highly recommended I always have a service since I got my car… More

by HPAULYOTT/LecelYOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and continued business, Cumberland Kia. We're happy to have you as a customer and we'll do our best to continue providing excellent service. Thanks again!

February 18, 2023

They are very friendly and will help a person out when needed. I would recommend kia to a friend More

by CHRISTYJ71670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for recommending us to your friends. We're glad to have provided you with a positive car-buying experience, and we hope you'll come back to see us when you need your next vehicle.

February 18, 2023

So pleased with our Cumberland Kia experience! We’re beyond satisfied with our new vehicle and how simple the process was. More

by bilbrey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Strickland
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, we're thrilled to have you as part of the family!

February 18, 2023

The employees at this dealership are the nicest people I’ve ever met and they are all extremely helpful they went out of their way to make sure I was completely satisfied with my visit More

by Jbryant43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're so happy to hear that you had a positive experience with our team, and that they were able to meet your needs. We hope you'll come back and visit us again in the future!

February 17, 2023

Great group of guys that get you into what you need and eggs you can pay monthly More

by COPELANDAMY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gist, Jon Ward
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and five star review, Cumberland Kia! We're thrilled to have you as part of the family and appreciate the trust you've placed in us by choosing our dealership. We'll do our best to continue living up to your high expectations and hope you'll visit us again soon.

February 17, 2023

Kind, respectful, honest, helpful, trusting and go above and beyond for the customer. Thank you! More

by RPETTIGREW6455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 17, 2023 -

RPETTIGREW6455 responded

I have never been treated as respectful as i was by Susie Green and the service dept at ANY dealership. On a 5 star rating scale your service dept. scores a 10. Keep up the good work and know it is appreciated. Thanks again, Rick & Tammy Pettigrew

February 16, 2023

Did not fix anything, first time my car has been worse after taking it in the shop. Terrible service and did not tell truth on engine repair and quested a different price on tires, $100 more. More

by carmelj1966vocational
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we are sorry to hear that your experience was not satisfactory. We would like to speak with you further about the service you received so that we may address the issues you encountered. Please contact us at your earliest convenience so that we can resolve the situation.

February 16, 2023

Great service always. They take time to answer any questions and explain what’s needed or what’s been done. I definitely recommend them for your Kia Service needs. More

by kellymcd1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs, and for taking the time to write a review. We're happy to know that you have always received great service from us, and that we were able to answer any questions and explain what was done. We hope to continue providing excellent service in the future. Thanks again!

February 15, 2023

Friendly and fast will use again in the future and will tell others about the service I received More

by REDSHED05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, we're so happy to hear that you had a great experience with us. We'll be sure to pass on your compliments to our team and we hope you'll come back and see us again in the future.

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