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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

February 23, 2023

Kia service is always a pleasure to deal with. Service is always fast and courteous. More

by STORMY8102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to have you as one of our valued customers and we appreciate your feedback.

February 22, 2023

Great customer service. Follows thru with what they do. Couldn’t ask for better!!! Staff are extremely helpful and prompt! More

by FQUALLS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're glad to have you as a customer and we will continue to do our best to serve you in the future.

February 22, 2023

Service was really good. Had appt.and didn't have to wait at all. Very friendly and explained everything where I could understand it. More

by Betc
Recommend Dealer
Yes
Employees Worked With
Didn't know their names.
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that your service experience was a good one. Our team strives to provide excellent customer service and we're happy to know that we were able to meet your expectations. We hope you'll visit us again in the future!

February 22, 2023

The staff is always very friendly and professional. The crew is extremely fast and the waiting room is very clean More

by GWINNINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're glad to have such friendly, professional staff, and that they are able to provide great service quickly. The waiting room is always clean because we know how important it is for our customers! Thank you again for your business.

February 22, 2023

Lucas is phenomenal and always goes above and beyond. He always makes my appointment so easy!! More

by KRISTIMCBROOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and 5-star review. We are so happy to have you as part of the Cumberland Kia family. You are a fantastic asset to our team and we appreciate everything you do for our customers. Thank you for your business and your loyalty. We hope to see you soon!

February 21, 2023

As usual the service dept. employees were friendly and very thoughtful. We got there early and were finished with our service before our appt. time! More

by LIVEY54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear our team took good care of you. We always aim to provide excellent customer service and it's great to know we met your expectations. Thank you for your business and we hope to see you again soon!

February 21, 2023

The team is ALWAYS courteous, friendly, and prompt. Lucas is one of the best service managers I’ve ever encountered at a dealership. More

by Amy Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, Lucas. We're so glad to have you as part of the family and appreciate your business. We'll make sure to pass on your compliments to him and the rest of our team.

February 19, 2023

We had our car serviced and we’re in and in about 30 min. Very friendly staff. More

by Opalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you're satisfied with your new vehicle and the process of acquiring it. We appreciate your business and look forward to serving you in the future.

February 19, 2023

Our wait was only about 30 minutes for our 8,000 mile maintenance appointment. Worth the drive back to Cookeville! More

by tkburrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson, Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for writing such a positive review. We're glad to hear that your wait time was only 30 minutes, and that you found our service department to be worth the drive back to Cookeville. We hope you'll continue to choose us for all of your automotive needs. Thanks again!

February 19, 2023

Fast courteous service and great people. Attentive to details. Would recommend them at any time More

by bunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're glad to hear that you had a positive experience with our staff, and that we were able to attend to your needs. We hope you'll choose us again for your future automotive needs.

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