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Cumberland Kia

Cookeville, TN

4.7
1,318 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,318 Reviews of Cumberland Kia

March 12, 2023

The employees are very courteous and prompt. My vehicle was finished in record time as I waited at the dealership More

by JDMCFALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

It was a pleasure to read about your experience with our dealership

Helpful
March 12, 2023

They were very helpful and informative. The dealership was very clean. They made the process of buying a car very easy. I would highly recommend Cumberland Kia to my family and friends. More

by Jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for sharing your experience with us  

Helpful
March 11, 2023

Very fast and professional. Very clean and comfortable. One of the best I’ve been to. I will continue to visit. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

We would like to sincerely thank you for taking your time to give us a review

Helpful
March 10, 2023

The professional service starts with just a phone call and never stops. Their customer service is amazing! The knowledgeable mechanics and technicians know exactly how get the job done without trying to o More

by LEONWEAVER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca kellerman , Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thanks for this great review! We appreciate your time and the extra effort it takes to provide your feedback. We look forward to serving your vehicle needs for years to come.

Helpful
March 10, 2023

This is an amazing place to shop for cars, to get questions answered, and to take your car to get serviced. More

by LEONWEAVER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Kellerman, Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

We appreciate your time and the extra effort it takes to provide your feedback

Helpful
March 10, 2023

I brought my Kia Soul in for an oil leak and it took a few tries to locate it. The service department did an amazing job getting me back up and running. Very much appreciated their hard work. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you so much for the feedback

Helpful
March 10, 2023

They had a very friendly staff. They explained everything in the vehicle and made sure I had absolutely no questions! I would definitely recommend here for someone looking for a car More

by aaliyahservo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet, Cody Stout, Jon Ward, William Bryant, Tina Ledbetter, Susie Green, Brandon Hall
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

We appreciate your feedback and enjoyed hearing about your recent experience while visiting our dealership.

Helpful
March 09, 2023

Friendly, kind and very knowledgeable awesome people to work with. Trustworthy. I tell everyone about the dealership! More

by KHARDING63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Green, Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you so much for your kind words. It sounds like you had a great experience with Cumberland Kia and we are thrilled to hear that you're happy to recommend us to others. Our team is passionate about providing 5-star levels of customer satisfaction, and I am very pleased that they exceeded your expectations. We look forward to serving you again in the future!

Helpful
March 07, 2023

Setting up appointment was easy. Fast accurate check in. Quick completion of requested service. Was advised of upcoming work to be done by the service manager. More

by RGCLEMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for taking the time to share your experience of setting up an appointment and getting service done at Cumberland Kia! We are thrilled to hear that check in was fast and accurate, and that the requested service was completed without delay. We appreciate your feedback about the service manager's advice on upcoming work needed; we believe our customers should always be informed about their car maintenance, so that they can make the best decisions for their automotive needs. We are glad you had an overall positive experience with us and hope to see you again soon!

Helpful
March 07, 2023

It was great, always super nice when I am there and very fast timing with my service More

by CARLYSTOUT12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for your glowing feedback, it's always a pleasure to hear from our satisfied customers! We're delighted you had such a positive experience when you visited Cumberland Kia and that we were able to turn around your service quickly. We pride ourselves on fostering an atmosphere of hospitality and respect at our dealership, so thank you for recognizing our team on these values and we hope to see you soon.

Helpful
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