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Cumberland Kia

Cookeville, TN

4.7
1,318 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,318 Reviews of Cumberland Kia

March 21, 2023

My experience was very pleasant, service was great. I will be back.just a little pricey for oil change though. Maybe you could email coupons for next time. More

by DONNAFAYE1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave us this kind review. We are thrilled that your experience was pleasant and our service was great. Customer satisfaction is always our top priority and nothing makes us happier than knowing we achieved it. We understand that paying for an oil change can be a costly expense, so we would like to offer you a coupon for 20% off your next oil change at Cumberland Kia. We hope you enjoy the savings as a token of our appreciation for your positive review.

Helpful
March 20, 2023

It is a a very nice clean dealership. We are return buyers, and will probably buy again. More

by Snapper dog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scotty Litton
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to share your kind words about Cumberland Kia! We are proud to have you as a return buyer, and we hope to assist with all of your automotive needs in the future. Our team goes above and beyond to provide our customers with a first-class dealership experience, and it is wonderful to hear that was reflected during your recent visit. We appreciate your patronage!

Helpful
March 19, 2023

Very friendly staff and very knowledge of what they are doing. I would take my vehicle here just to get the great customer service. More

by JMDUVALL1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for the incredible review. We're so happy that you enjoyed your experience at Cumberland Kia and that you felt welcome in our dealership. Our staff put in the work to give each customer the best care possible, and we are glad to know you appreciate their efforts! We look forward to seeing you again soon and please don't hesitate to reach out with any questions.

Helpful
March 18, 2023

We have had to have our car there several times and they are wonderful to us! We do plan to buy another Kia when they get in what we want! More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie is a queen at her job!!!!, Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thanks for the 5 stars and your wonderful review of Cumberland Kia, we appreciate it! We are glad to have been your go-to service provider for your car and are thrilled that you plan to purchase another Kia. If there's ever anything else we can do for you in the meantime please don't hesitate to reach out. We look forward to making sure that you have a positive experience when purchasing from Cumberland Kia. Thank you again for your kind words and loyalty!

Helpful
March 18, 2023

Overall a great experience, all dealers take to long to complete a deal, and they were no exception but it still was a good experience. . More

by JDOG050603
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for sharing your experience with Cumberland Kia! We are pleased to hear that overall it was a good experience. Here at Cumberland Kia, we understand how important time is and strive to find ways to reduce the amount it takes to complete a deal. We appreciate your feedback and are always looking for ways to further improve our processes so our customers can be out on the road enjoying their new car quicker than ever. Thanks again for choosing Cumberland Kia!

Helpful
March 17, 2023

Great service, very helpful with a great attitude; the detail for my daughter’s car was immaculate. More

by kendle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleanup shop, can’t remember his name, but he was great.
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to provide feedback about your experience at Cumberland Kia! We are glad to know our dedicated staff and high attention to detail made a lasting impression. It is customers like you that motivate us every day. We want you to feel confident and comfortable during each visit, so we are always looking for ways to improve our services. Your kindness and support means the world to us and hope you choose us again soon.

Helpful
March 17, 2023

Was a pleasant experience. The people were very friendly and experienced. I was shown all the new features. I'm loving my new Soul!!! More

by deborahmcdwll1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Jon Ward
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review!

Helpful
March 17, 2023

Excellent service and quick and easy process . The vechicle was clean and nice and the paper work was easy and simple Excellent all thru the process More

by rossannasaylors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody stout /excellent service , Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

We are grateful for you taking the time to share your experience with us and this audience

Helpful
March 17, 2023

Great service and friendly staff. We were in and out in a little over an hour for our maintenance service. More

by MHMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gentleman at the Express podium. , Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

Helpful
March 17, 2023

The service department is very efficient. It was easy to make an appointment. The wait time was very short plus we received a discount when it was time to pay the bill. We will be getting More

by zinnia_blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

We appreciate your feedback

Helpful
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