Cumberland Kia

Cumberland Kia responded

Thank you for your kind words and five star review of Cumberland Kia. We are so pleased to hear that our staff has been friendly, cooperative and competent during your time with us. It is a goal of ours to have our customers leave with a great experience every time they come in, so it's wonderful to hear that we achieved that. Thank you for choosing us as the place you trust to do all of your mechanic work and maintenance - we will continue to strive towards excellence in service as well as vehicle care. Thank you again!

Cumberland Kia responded

Thank you for your review and the generous stars. We are committed to providing an excellent experience when customers visit us at Cumberland Kia. We're delighted that our attention to detail was reflected in your visit. Serving our customers is definitely a priority for us, and we appreciate your bringing it to our attention that we have privacy available for customers to conduct business, as well as a collective of kind and considerate staff members who strive to make the dealership clean and welcoming. Thanks again for leaving this great review and we hope you entrust us with your auto needs in the future!

Cumberland Kia responded

Thank you for taking the time to leave a review about your experience at Cumberland Kia! We pride ourselves on providing superior customer service and are glad to hear that we accomplished that in your case. Our team works hard to take care of every issue our customers may have, and it is rewarding for us to know that we succeeded in doing so with you. We value your kind words about how helpful and nice our staff were, and we look forward to seeing you again for future services. Thank you for choosing Cumberland Kia!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia. We deeply appreciate your kind words about Lucas and our overall service! We pride ourselves on providing top-notch customer service and are pleased that your experience reflected that. Team members like Lucas make a huge difference in every interaction, so thank you for recognizing his hard work. We look forward to having you back again soon!

Cumberland Kia responded

Thank you so much for leaving a positive review of your visit to our dealership, t is greatly appreciated! We guarantee friendly, knowledgeable staff and fast service, and it's wonderful to know that you had such an enjoyable experience with us. We look forward to continuing to provide the same excellent care with future visits. Have a terrific day!

Cumberland Kia responded

Thank you for sharing your experience with Cumberland Kia. We apologize that our service didn't meet the expectations of you and your family. It's not a pleasant feeling when something purchased with an investment doesn't bear out in the end. We hear you on the ongoing issue with your stereo system, whip lights, and wheels. We want to work closely with you to rectify any issues with our service and product satisfaction, with that said Tim should be reaching out soon if he has not already done so. Please let us know if there is anything else we can do to restore your trust in us and provide a quality customer experience that matches the value of what you have invested in us.

Cumberland Kia responded

Thank you for your kind words. At Cumberland Kia, we're always striving to provide our customers with the highest level of satisfaction and respect. Our team works hard to make sure each customer experience is personalized to their specific needs and expectations. We are grateful that you trusted us to fix your car and that you had a positive experience getting back on the road. It's always a pleasure working with you – please reach out if we can help again in the future.

Cumberland Kia responded

Thank you for taking the time to leave us such a great review. It's wonderful to read that your experience with Cumberland Kia was friendly and helpful. We value our customers' feedback as it helps us ensure that we are providing the best service possible; your satisfaction is our number one priority! Our team truly appreciates your kind words and we look forward to serving you again in the future.

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We are sorry to hear that you were disappointed with your K5 EX's braking system and feel like it didn't live up to your expectations, especially in terms of its warranty. Our service department works hard to help all of our customers with their car troubles and we appreciate the recognition they receive from you.We apologize if our service wasn't what you were expecting and understand how inconvenient it can be to experience brake troubles. We hope that if there is anything we can do, such as exploring options for repairs or helping to find a more suitable vehicle for your needs, please don't hesitate to reach out and contact us again - we're here to help!

Cumberland Kia responded

Thank you for taking the time to give us your feedback, we really appreciate it! At Cumberland Kia, we strive to make sure our customers leave our dealership with a simple and hassle-free experience. It's wonderful to hear that you had such a pleasant experience with us. We're so glad that you chose us for your car needs, and hope to have you back again soon. Thank you again for your kind words - they mean a lot to our team here at Cumberland Kia!