Cumberland Kia

Cumberland Kia responded

Thank you for your kind review. At Cumberland Kia, we are dedicated to providing outstanding customer service and helping our customers find exactly what they need at a price that won't break the bank. We so appreciate that you noticed this displayed in your interactions with our staff and are happy that we were able to save you money with warranties and discounts on parts. We hope to see you again soon and have a great day!

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We are sorry to hear that you didn't feel as though we were meeting our customer service standards on this visit. Customer satisfaction is a top priority of ours and we pride ourselves on putting customer needs first. Your feedback is invaluable and it has been passed along to our team for further review and improvement. Once the parts have been received, we will certainly do our best to get them installed quickly and efficiently for you. Please let us know if there’s anything else we can do going forward to ensure your visits to us exceed expectations.

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We apologize that your last visit fell short of our expectations and we take your feedback seriously. Your satisfaction is our highest priority and it appears we have not met that standard. Please know that our service teams strive to maintain the highest quality standards when servicing all vehicles. We would like to understand each incident more so that we can properly address any shortcomings. Please reach out directly to our team at 931-520-4196 should you car to talk more in detail

Cumberland Kia responded

Thank you for visiting Cumberland Kia and taking the time to provide us with feedback. We understand how inconvenient it can be when you're missing a key piece of car equipment, and apologize that our service staff didn't get your spare tire reinstalled before sending you on your way. Going forward, we are guaranteeing that spare tires will always be checked to make sure they are present after any routine maintenance or repair visit. If another issue like this were to occur in the future, please do not hesitate to contact us so that we can work toward a solution together!

Cumberland Kia responded

Thank you for the shining review about our staff at Cumberland Kia! We're glad to hear that our team went beyond your expectations, and we absolutely love your car pun - it put a smile on each of our faces here. We're proud of our team for going the extra mile to help customers like yourself find what they need. We pride ourselves on providing exemplary customer service and a pleasant experience - we'll be sure to share your feedback with the whole staff so that they can continue doing what they do best! Thanks again for taking the time to leave us such kind words

Cumberland Kia responded

Thank you for your kind words and for taking the time to leave a review about your recent visit to our Cumberland Kia dealership. It's great to hear that our team was friendly, helpful and exceeded your expectations! Hearing how we were able to make your service experience as smooth and enjoyable as possible is music to our ears. We look forward to serving you in the future and thank you again for choosing Cumberland Kia.

Cumberland Kia responded

Thank you for taking the time to review Cumberland KIa! We are glad you appreciated the quick, easy and courteous experience you had with us. We strive to ensure our customers have the best experience possible when they visit us. Your feedback is valuable in helping us create an even better customer experience. We know how important it is find services that fit your budget and apologize if you felt our prices were a bit on the high side. We'd also love to follow up with you and learn more about your concerns so we can use this feedback to improve our offerings in the future. If there's anything else we can assist with please don't hesitate to contact us directly. Thanks again for your review!

Cumberland Kia responded

Thank you so much for your kind words and 5-star review. We take great pride in providing the highest level of customer service. We are delighted to hear that you feel that we exceeded your expectations. Our goal is to make every customer's experience a success, and it sounds like our team accomplished just that. We appreciate your review and are honored to have earned such a glowing recommendation - we look forward to having you back soon!

Cumberland Kia responded

Thank you for taking a moment to share your experience with us at Cumberland Kia. We're so glad to hear that even though you only gave us two stars, you found our team professional and the oil change process to be relatively quick. We always strive to provide the best customer service possible and would love the opportunity to continue serving you in any way we can. If there is ever anything else we can do or if you have any suggestions on how we can improve our service, please don't hesitate to reach out anytime. Thank you for giving us your business!

Cumberland Kia responded

Thank you for taking the time to review Cumberland KIA, we really appreciate your feedback. We are delighted that you enjoyed working with our garage and office staff, who strive to provide our customers with excellent service and a delightful customer experience. We'll make sure your praise is shared! We want all of our customers to be able to enjoy the best possible experience when visiting us here at Cumberland Kia. If there is anything else we can do for you next time, please don't hesitate to let us know. Thank you for choosing us for your automotive needs!