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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

June 22, 2023

Rebecca and Suzie were wonderful to me. I had so much trouble trying to get my car fixed where I had purchased an aftermarket warranty. I went to the dealership fearing a huge bill. They More

by MOMMAPOPPA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rebecca, Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Greetings! Thank you so much for your kind words and 5-star review - it really means a lot to us. It's heartwarming to see how our staff, Rebecca and Suzie were able to make such a positive impact on your visit here at Cumberland Kia. We're glad that we could provide the help you needed and squeeze you in without any extra costs. We look forward to welcoming you back in the future!

Jul 08, 2023 -

MOMMAPOPPA responded

I will definitely be back 😊

June 22, 2023

Don't have to wait very long they have got me in on time everytime Always polite people More

by RONNY.SMITH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave a positive review about your experience at Cumberland Kia! We strive to make sure that each of our customers feels taken care of and we're glad to hear that we accomplished this. We pride ourselves on having attentive staff members who always have our customers' best interests in mind. It's wonderful to hear that this was recognized in your visit. Thank you again for the kind words and we look forward to continue delivering a delightful experience with each of future visits!

June 22, 2023

I would definitely do business with this dealership again. Was very pleased with the sevice More

by Gary
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for providing Cumberland Kia with your business! We are thrilled to hear that we were able to provide the quality service you received. Customer satisfaction is our top priority, and it makes us beyond happy to know that we have exceeded your expectations. We look forward to possibly having the pleasure of seeing you again when you're in need of assistance. Thank you once again for your 5-star review and for being a valued customer of ours.

June 21, 2023

Great service and friendly people! Clean facility. They will do everything they can to give you a great experience and a good deal. More

by WANDAP.FLOWERS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh Strickland , Mike (Bart) Bartlet, Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia! We are thrilled that our friendly staff and clean facility made your visit a great one. We take pride in doing everything possible to ensure that our customers experience top notch service with a good deal on their vehicles. It was a pleasure serving you and we're grateful for your business. We look forward to seeing you again soon!

June 21, 2023

My engine went out in my car. It only took 1 week for them to get it fixed. Everyone was so helpful and nice through the process. More

by BUTTERLAW
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for your excellent feedback on your experience with Cumberland Kia. We are delighted that you received timely service and remain committed to making sure each customer is taken care of efficiently, with friendly service. It's great to hear that we were able to get your car back up and running quickly, and we hope that you continue to be a part of the Cumberland Kia family in the future!

June 21, 2023

Very friendly and helpful. Wet knowledgable About the vehicles. Wasn’t pushy but provided detailed information to help us make a decision. Our sales person Josh was phenomena More

by BETHANIEHICKEY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh Strickland, Billy. Both I rate 5 stars , Adam Eldridge
Jul 08, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to leave a review! We appreciate your kind words about our staff. It's wonderful to hear that Josh provided the information you needed to help make an informed decision. Our team is committed to helping our customers find the right vehicle for their needs and budget. We're thrilled to have earned your trust and look forward to serving you again in the future! Thank you again for being such a great customer.

June 21, 2023

I like Kia because they go out of their way to make sure you're happy and that they want to do a great job for you! More

by Tinchi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jun 21, 2023 -

Tinchi responded

Great service

June 21, 2023

People were great. However, prices are too high. 4 months back I was quoted $900 for an after market alternator. I had two other none dealer quotes of $370 and $350 for More

by JD_HNM5
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We're very glad to hear that you found our service people to be excellent, and we apologize for the cost of servicing your vehicle here. We aim to provide competitive pricing; in light of what you mentioned, we'll keep investigating possible options so our customers can get the best value out of their service visits. If there's anything else we can do for you please don't hesitate to reach out - we hope to see you again soon!

June 20, 2023

Very efficient service and staff are friendly during every encounter. I drive out of my way to come here! More

by ERINMANN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jun 20, 2023 -

Cumberland Kia responded

Thank you for your kind words. Our mission is to provide exceptional customer service and it's so rewarding to see this reflected in your experience with us. We're proud of the sales and service staff here at Cumberland Kia–we recognize that our people are what makes the difference. We value your feedback and loyalty, and appreciate you taking the time to leave such a positive review. We look forward to providing excellent service whenever you choose to visit us again.

June 19, 2023

Cumberland Toyota was the area I traded cars with. Roberta Love was my sales person. Excellent service! More

by FredandPhyliss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberta Love
Jun 20, 2023 -

Cumberland Kia responded

It's a pleasure to hear that Roberta provided you with excellent service at Cumberland Kia and we're thrilled that you're so pleased with your new car. We strive to provide quality service through every step of the sales process and we appreciate your kind feedback! Thanks again for choosing us as your automotive destination.

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