Back

Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

1,319 Reviews of Cumberland Kia

June 28, 2023

The service department is as efficient as they can be in the difficult times we live in. I like that I am kept informed and that they do not get annoyed with me when I call several times. More

by FMUSREY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for your kind review of our Service Department, it's much appreciated! We're delighted to hear that we have been able to maintain our high levels of service despite the difficult times. It is important to us that our customers are well-informed throughout the whole process and that their needs are always met with patience and understanding. We thank you for your loyalty and look forward to helping you in the future!

June 28, 2023

Fast service and good wait ing area. The labor charges were a little over priced. More

by LAWSON95
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We're glad you enjoyed the fast service and comfortable waiting area. We understand that labor charges can sometimes feel expensive, but we strive to only charge customers a fair fee for services that are performed. If you have any feedback or questions about our labor fees, please don't hesitate to contact us directly. Once again, thank you for your review and we look forward to seeing you on your next visit!

June 27, 2023

I like Kia because they get the work done quickly and always done correctly and they’re very concerned about my needs More

by annie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for your review and your kind words about Cumberland Kia! We understand how valuable your time is, so we pride ourselves on delivering timely and reliable service. Our primary goal is to provide excellent customer service while working with you to ensure your automotive needs are met. We appreciate your loyalty and look forward to seeing you again soon!

June 27, 2023

Did a good job cleaning up my daughter’s car, paint looks great for a 20 year old car. More

by nardo4ut
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

We're thrilled to hear that your daughter's car looks great after we gave it some TLC here at Cumberland Kia! We take pride in providing exceptional services and are delighted that we could help. Thank you for taking the time to post this positive review - your feedback is much appreciated.

June 26, 2023

Efficient, Thorough and the service writer did a good job explaining my issues and answered questions. The only think theey couldnt do is adjust my automatic headlights to come on quicker, therefore at tim More

by ODEANKENNETH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Did not talk to her at all. A guy helped me n did a good job.
Jul 08, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We are glad to hear that you found our service staff both efficient and thorough in speaking with you about your car issues. We appreciate and value your feedback, especially regarding our headlights not being able to be adjusted to come on quicker. We will pass this on to our engineering team for their consideration in a future update. Again, thank you for taking the time to bring this issue to our attention as well as your positive remarks regarding our service staff. We look forward to assisting you with any further automotive needs!

June 25, 2023

The staff were all very friendly. The service guy not only changed my oil and rotated my tires as I asked but he went beyond that and checked for any issues regarding a recall notice. More

by hardmancecelia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for your generous review, we truly appreciate it! We are so pleased to hear that the staff at Cumberland Kia were friendly and helpful during your service visit. This is the kind of experience we strive to provide for all of our customers. We are also glad to hear that all was well regarding the recall notice. It is important to us that our customers’ vehicles are running in top shape, and we appreciate you putting your trust in us. Thanks again for your feedback – we look forward to providing you with great service next time you visit!

June 25, 2023

Always good service. Always courteous staff and easy to get service done promptly. Lucas and Susie are great! More

by D_WOMACK
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for your generous review of Cumberland Kia and excellent feedback on our wonderful staff members, Lucas and Susie! We strive for exceptional customer service and it's gratifying to hear that we excelled in exceeding your expectations. Our team is grateful for the recognition, truly a testament of their dedication in providing outstanding attention to our valued customers. We are delighted that you had an easy and pleasant experience with us and we look forward to greeting you back soon at Cumberland Kia.

June 24, 2023

Lost my appointment and all the info to my car and than charged me more than I've ever paid for an oil change there. Not my best experience More

by AMBERHANEY0608
Workmanship
Recommend Dealer
No
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We are so sorry that we lost your appointment and required information, and that you paid more than normal for your oil change. We take great pride in providing excellent service and it is our goal to exceed expectations with each visit to Cumberland Kia. We value customer feedback, and we will use your comments as an opportunity to improve our service. If there is anything else we can do to make this right, please do not hesitate to reach out. We hope you will continue to choose Cumberland Kia for all of your vehicle’s needs in the future!

June 23, 2023

All work was done when they said it would be . Excellent work it runs much better. Brakes work great .very nice people More

by SAI45
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for your kind review of Cumberland Kia! We are so glad to hear that all of the work was completed on time and that you're happy with the results. We strive to provide excellent customer service, as well as top-quality work. Your satisfaction is our priority! We hope your vehicle continues to provide you with a reliable and safe ride no matter where your travels may take you. Thank you again for choosing us for your automotive needs. Have a wonderful day!

June 23, 2023

I enjoyed our overall experience at this dealership. Jon was very helpful and patient through the whole process. More

by DAKOTA.BRANDT99
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jon Ward, Susie Green
Jul 08, 2023 -

Cumberland Kia responded

Thank you for your kind words, and for leaving us such a wonderful review. We're grateful that you had an overall positive experience at Cumberland Kia! We strive to make customers feel valued and supported throughout their shopping experience with us. We especially appreciate your feedback about Jon; he's a great asset to our dealership, and we're glad that his helpful and patient approach was able to ensure your satisfaction. We look forward to seeing you here again soon!

...
14
...