Cumberland Kia

Cumberland Kia responded

Thank you for taking the time to review your recent service experience with Cumberland Kia, we appreciate candid feedback from our customers. We are disappointed to learn that your overall experience was not consistent with the standards of excellence that we aim to provide. Our dedicated team works hard every day to ensure no detail of our customer's experience is overlooked. We sincerely apologize that you did not receive a response to your voicemails in a timely manner, and can assure this does not reflect the level of service our customers deserve. In addition, we regret to hear that upon arriving at our dealership there was grease on the vehicle’s interior surfaces and apologize for any inconvenience this may have caused. We sincerely value all feedback received from our customers and will take your comments into consideration as we continue to strive towards delivering an unparalleled experience for each person who visits our dealership. If there is anything else we can do for you please don’t hesitate to let us know. Thank you for being a loyal Cumberland KIA customer over the past 2 ½ years.

Cumberland Kia responded

On behalf of everyone at Cumberland Kia, thank you for your kind words, and for being a loyal customer! We are thrilled you had a pleasant experience during your time with us and that our convenient location and friendly team members made it easy for you. We aim to provide the best customer service and care possible each time you're in contact with us. We hope to continue providing an great experience every time you visit or contact us in the future!

Cumberland Kia responded

Thank you for the wonderful five-star review, and for choosing Cumberland Kia! We are so pleased to hear that everyone was such a good help to you throughout your visit. Our team loves providing excellent customer service from first contact until guests leave in satisfaction. We're glad it seems that our goal of delivering pleasant experiences was met during your visit. We look forward to seeing you again soon!

Cumberland Kia responded

We thank you for the opportunity to service your vehicle and apologize that you have experienced difficulties since your engine replacement. Quality service is our top priority for every customer, and we want to repair the issues on your vehicle properly. Our dedicated service team will work with you one-on-one to correct these issues. We hope that together we can get your car running as it should be. Please contact us at your earliest convenience so we can discuss the problems more in detail and formulate a solution. Thank you again for bringing this issue to our attention and allowing us the chance to rectify it.

Cumberland Kia responded

Thank you for taking the time to share your experience at Cumberland Kia with other customers. We are thrilled to hear that we provided friendly, courteous, and professional service. At Cumberland Kia, we know how important it is to create a welcoming atmosphere and provide excellent customer service. We understand that providing great hospitality at our establishment not only contributes to a smoother shopping or servicing experience but also sets us apart from the competition. It makes us so proud to know that our efforts were recognized by you! Thank you again for this thoughtful review and we hope to see you soon!

Cumberland Kia responded

Thank you so much for your review of Cumberland Kia, it is appreciated. We are glad to hear that your experience has been a positive one and that our team has taken care of you when you needed help. We take great pride in being able to serve our customers with the highest level of care and respect. We would love for you to be part of the Kia family again soon! Please reach out if you ever need assistance with making a purchase or have any other inquiries - we are always willing to help. Thank you again for the wonderful review and we look forward to serving you in the future.

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, we really appreciate your review. We are grateful that you recognize the friendliness and professionalism of our team and thank you for taking time to recommend us in such a heartfelt way. It truly means a lot to us. We strive to provide excellent customer service and delivering an exceptional experience to our customers is always our goal. We hope to see you again soon!

Cumberland Kia responded

Thank you for your kind words, we're very delighted to hear that you enjoyed your experience at Cumberland Kia! It's great to know our modern facility and friendly service staff made a positive impression. We value each visit we receive and strive to ensure every customer is met with top-tier service, making sure your satisfaction is our priority. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We thank you again for taking the time to share your review and look forward to seeing you on future visits!

Cumberland Kia responded

Thank you so much for taking the time to review your experience at Cumberland Kia, we are truly delighted to hear that our team went above and beyond to make your visit enjoyable. Our mission is to always bring top-tier customer service and support, and it's wonderful to see that we were able to do just that on your visit. We appreciate the kind words about Mark and hope you have a safe drive in your new car! Thank you again for choosing us as your source for automotive needs.

Cumberland Kia responded

Thank you for your review of Cumberland Kia and your feedback regarding the warranty work on your Kia Soul. We are glad that you are overall satisfied with the paint and apologize for the delay in getting the warranty work done, this is not always reflective of our customer service standards. If there is anything else we can do to make sure your experience with us meets the highest possible standard, please do let us know. We would be grateful to use feedback like yours to continue to make improvements and serve our valued customers better. Thank you again for your kind words and we hope to have your business again soon!