Cumberland Kia

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We are so happy to hear that Josh provided you with exceptional service. We strive to make sure every customer feels valued and their needs are met to the best of our ability. We appreciate the positive feedback, as it is a testament to all of great work that comes out of this dealership! Thank you again for your kind words.

Cumberland Kia responded

Thank you for your terrific review of Cumberland Kia. We are thrilled to hear that you enjoyed your experience and found our no pressure approach to sales refreshing. Our team works hard to make sure every customer feels right at home and has a pleasant experience at our dealership. We pride ourselves on offering hand-picked selection cars with the most competitive Kia pricing in the region. We hope that your positive experience encourages you and others to visit us again whenever they're looking for a new car or service needs. If there is ever anything else we can do for you, please don't hesitate to contact us. Thanks again for sharing your review!

Cumberland Kia responded

Thank you for the awesome five-star review. We are so glad that you are happy with the customer service provided by our team here at Cumberland Kia. Our employees take great pride in being polite and offering helpful advice to all of our customers, and your feedback makes us feel proud of them. We look forward to propelling your driving experiences to the next level when you visit us in the future. Thank you again!

Cumberland Kia responded

Thank you so much for taking the time to write such a kind review! We are delighted to hear you enjoyed your time with us. It is always our goal to provide warmth and tailored hospitality when you visit, along with true professionalism when it comes to getting the job done! We hope that coffee was just as enjoyable as we intended - thank you again for stopping by and making the effort to leave a review!

SKYNRDLEE100 responded

Thank you.

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we appreciate the feedback! We strive to offer transparent pricing and ensure all our clients are satisfied with their repairs and services. I'm sorry to hear that the miscellaneous charges created an unsatisfactory experience, we will certainly look into better clarifying any associated fees for our quotes moving forward. We guarantee satisfaction with all work done by Cumberland Kia and want you to be utterly delighted in the service provided as is our trademarked promise. We thank you for bringing this matter to our attention - it allows us to improve our customer experience and deliver excellence every service appointment. Please do not hesitate to reach out should your repair exhibit any issue or if there is anything else we can do for you in future!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia and your positive feedback. We are delighted to hear your car was eligible for a recall repair and our team was able to get you back on the road again quickly. Our goal is always to provide fast, friendly service that goes above and beyond expectations. We hope you continue to enjoy your car for years to come! Please feel free to reach out if there is anything else we can do for you or if you have any other questions.

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia's service department. We pride ourselves on providing excellent customer service and are pleased to hear that our team delivered just that. It is great to know that our technicians were able to make quick work of your recall issue and we hope it was resolved in a satisfactory manner. And thank you for noting the cleanliness of our restrooms and waiting areas; we go out of our way to ensure those spaces are as nice as possible for our customers. Once again, thank you for choosing Cumberland Kia. We hope to build upon this positive experience the next time you need a service appointment.

Cumberland Kia responded

Thank you for giving Cumberland Kia a perfect review rating and your kind words, we are so pleased to be able to serve you. We want to especially thank Cody for taking care of you, he is an essential member of our team here at Cumberland KIA and we appreciate all his hard work! It is great to hear that you have had such positive experiences with us here at Cumberland Kia and we look forward to keeping in touch with you in the future for any of your automotive needs.

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and we're so pleased that you had such a positive experience. We're especially delighted to hear that you got the chance to work with Lucas Reab – he's one of our top service advisors! His commitment to excellence has made him an invaluable part of the team and we wouldn't be the same without him. We strive to ensure that everyone who visits Cumberland Kia is satisfied with their overall experience. Please keep us in mind for your future automotive needs and thank you again for taking the time to provide us with your feedback.

Cumberland Kia responded

Thank you for visiting Cumberland Kia, and for leaving us a kind review. We are pleased that the recall repair went smoothly. We apologize for any delay in ordering the part needed and have made sure to pass on your comment to the team. You should hear back from us soon with an update about the part ordered. We value you as a customer and all of your feedback is helpful to us. We hope to continue delivering excellent service even after you leave our dealership. If you need any more assistance or have any other questions, please don't hesitate to contact us again soon.