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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

March 13, 2017

Easiest experience ever!!! Please, go here and buy your next car. I've bought two with them and it's so fast and easy. Joe Greenwood had the car ready to go and papers ready t More

by brendac313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Joe Greenwood
Apr 27, 2017 -

Cumberland Kia responded

Thank you for posting this kind review. We are so happy to hear you enjoyed your experience at Cumberland Kia. Please call us if you have any questions or concerns. We hope you are enjoying your new ride!

March 12, 2017

Great experience Love the people here real friendly and helpful with our low down payment and helped use get a great deal I would like to do business here again More

by Coreybfrye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jim Tuck, Joe Greenwood
Apr 27, 2017 -

Cumberland Kia responded

We appreciate you taking time to leave us a great review! We are pleased to know that we did a great job in assisting you in your purchase. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care.

January 26, 2017

FLAT. TIRE AFTER TALKING TO GREG I NOW KNOW WHY PEOPLE THINK SO LITTLE OF CAR SERVICE PEOPLE!!!EVERY REVIEW OF SALES PEOPLE ARE GREAT: ALL REVIEWS OF SERVICE AR More

by JIM333
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg
Feb 11, 2017 -

Cumberland Kia responded

Sorry that we were not able to see eye to eye on this issue. As I mentioned in our phone call we could not put the tire back on you daughters vehicle knowing that it was unsafe to drive. In the event that she were to be in an accident our dealership would be held responsible for putting the vehicle back on the road with a bad tire. I hope that in time you will see that we were are only looking out for your families best interest.

October 08, 2016

Jim! James! Robert! Tuck! Jim, was a funny man with a historical background. I had the pleasure of buying my Kia Optima from Cumberland Kia. With Jim, he was understanding when More

by TravisHuber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Tuck, Paula Miller
Apr 27, 2017 -

Cumberland Kia responded

Congratulations on your new Optima. We are very happy that we were given the opportunity to provide you and your family the level of customer service that you deserve. Thank you for sharing your wonderful experience with Cumberland Kia.

October 06, 2016

KP was a GREAT Salesman!!!!!!!!! KP was an amazing salesman. When I came in, he ask what I wanted in a vehicle. I gave him all my wants, needs, and desires. The car he picked out f More

by Jamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Potter
Apr 27, 2017 -

Cumberland Kia responded

Thanks for the posting, we appreciate the kind words. Kyle does a wonderful job here at Cumberland Kia. We look forward to serving you for many years to come. Sincerely, Ryan Corner e Commerce Director

September 26, 2016

very friendy and helpful Joe was very helpful and friendly while I picked out my new Kia Soul. He helped me find the right car for me and I am very happy. Will definitely re More

by aallen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Joe Greenwood
Apr 27, 2017 -

Cumberland Kia responded

Thank you again for leaving feedback about your experience here at Cumberland Kia. We appreciate your business and wish you luck with your new vehicle. Please feel free to call or stop by if you have any questions!

September 16, 2016

Helpful and Friendly Got my first new car, a Kia Soul and Love it ! Joe and Adam are so wonderful and friendly. We're very satisfied customers. We recommend Cumberland Ki More

by soulgirl lisa 2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Joe Greenwood
Apr 27, 2017 -

Cumberland Kia responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it!

August 31, 2016

Welcoming and Friendly Joe was very helpful in getting the best quality and price for us in a new vehicle. Enjoyed talking with Joe and meeting Adam Eldridge. More

by The Foxes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Joe Greenwood
Apr 27, 2017 -

Cumberland Kia responded

Thanks for taking the time to write this review. We appreciate your feedback and enjoying hearing that you had a great experience at our dealership. If you have any questions, please call me any time at 931-520-4128 or via email at rcorner@cumberland-auto.com Hope you're enjoying your new vehicle. Thanks again for choosing Cumberland Kia.

August 18, 2016

Fun and great Joe and Chad treated us very good we were very satisfied and had a wonderful experience and would recommend friends to this dealership and we look f More

by James
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Greenwood, Chad Hancock
Apr 27, 2017 -

Cumberland Kia responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience. It is wonderful to hear that Joe and Chad were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

August 15, 2016

Loyal Customer My 4th Kia bought from this dealership. They really go above and beyond to keep customers happy and coming back. Really appreciate the help from Dusty More

by myironlung85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Dunn, Adam Eldridge, Paul Dean, Dusty Atkinson
Apr 27, 2017 -

Cumberland Kia responded

We appreciate your review of our dealership and are happy that you received the quality customer service you were looking for. Thank you for your business and we look forward to a long lasting relationship with you and your car in the future.

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