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Cumberland Kia
Cookeville, TN
1,319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,319 Reviews of Cumberland Kia
May 30, 2019
maintenance I have always had good service.Personnel very courteous, prompt and efficient. Has never had any complaints. No need to come back for corrections on t I have always had good service.Personnel very courteous, prompt and efficient. Has never had any complaints. No need to come back for corrections on the the job done. Thanks More
by Edel
Employees Worked With
Don’t recall the name. Sorry
May 04, 2019
First maintenance check and oil change Everything was excellent until I rechecked the tire pressure immediately and while on premises and found where the tires all were different pressures. Everything was excellent until I rechecked the tire pressure immediately and while on premises and found where the tires all were different pressures. This should be checked before returning to customer. More
by 69girl
Employees Worked With
Carmelina in sales .. she's exceptional
March 30, 2019
COULD'NT BE HAPPIER WITH OUR EXPERIENCE WITH CUMBER KIA! Our salesperson, Carmalina Carrado was the very best in our purchasing our new Kia Sportage. Very friendly, actually fun to work with & certainly not Our salesperson, Carmalina Carrado was the very best in our purchasing our new Kia Sportage. Very friendly, actually fun to work with & certainly not pushy in any way.....so helpful with all our questions. In fact, all personnel were helpful! Sorta hated to have to leave! My wife & I adored Carmalina!!! 10 stars for her. More
by Joe71
Employees Worked With
Carmalena Carrado, Destiny, Rachel, Adam Eldridge & others..forget names., Adam Eldridge
December 11, 2018
Avoid this place Been trying to get a refund for unused Gap Insurance. Submitted a cancelation form on 12/11/18. The form said a refund would be issued within 2 weeks. Been trying to get a refund for unused Gap Insurance. Submitted a cancelation form on 12/11/18. The form said a refund would be issued within 2 weeks. Tried calling numerous numbers and it goes to voicemail every time. No one checks emails either. It takes leaving a bad review on here to get someones attention. Next to the BBB. So glad I've moved on from this dealership. Nothing but problems with a total of 6 car purchases in my family. More
by stratmansblues
Employees Worked With
Wes Dunn, Adam Eldridge, Kyle Potter, Joe Greenwood, Dusty Atkinson, Chad Hancock, Brittany Ruanto, Caitlyn Morrison, Cory Patterson, Jake Summers
October 23, 2018
Simple, quick, very helpfuk Paul Dean was so much help. We came in looking for a car and left with one the same day. Our experience here was wonderful. Paul Dean was so much help. We came in looking for a car and left with one the same day. Our experience here was wonderful. More
by Letty210
Employees Worked With
Paul Dean, Kyle Potter
August 06, 2018
Used car purchase I purchased a 2005 Pontiac Aztec from this dealership in April 2018. Needless to say, I have spent close to $300 fixing my O2 sensor, wheel barring an I purchased a 2005 Pontiac Aztec from this dealership in April 2018. Needless to say, I have spent close to $300 fixing my O2 sensor, wheel barring and ABS sensor, and replacing the brakes. The radio display and CD player do not work, and the driver seat does not recline. When we asked the dealership about these issues (before we even drove it off the lot), they directed us to their mechanics who told us we just bought it "AS IS." The saddest part of this experience is that when my boyfriend replaced my barring and ABS sensor, we noticed that the prior ABS sensor HAD BEEN CLIPPED. The mechanics couldn't figure out how to get the wires through the necessary hole and decided to CLIP THE WIRES AND TAPE THEM BACK TOGETHER WITH ELECTRICAL TAPE. The electrical tape wasn't even frayed. Luckily, my boyfriend wasn't careless like the Kia mechanics, spent 30 minutes figuring out how to get the wires through properly (removing an extra part), and now my ABS works again and I can finally drive my vehicle. I know it's a "dog eat dog" world, but purposely holding back information from customers is wrong and deceiving. I will never buy from this dealership group again. They are fake and dishonest, and I wouldn't trust anything they say. More
by mrenshaw
Employees Worked With
Dalls - Sales - No longer employed there
June 24, 2018
Purchase of Kia Stinger GT Very Professional . 45 minutes from time I walked in the door to the time I drove off with Kia Stinger GT. Very Friendly and helpful. Very Professional . 45 minutes from time I walked in the door to the time I drove off with Kia Stinger GT. Very Friendly and helpful. More
by bobo1234
Employees Worked With
Paul Dean
June 22, 2018
Warranty requires it. Air bag light on dash came on, called and was told it would need to be brought in. Takes 45 min. to get there. After an hour my wife was told it had Air bag light on dash came on, called and was told it would need to be brought in. Takes 45 min. to get there. After an hour my wife was told it had a bad seat belt sensor, and of course they didn't have one so come back next week only a 30-45 min. fix. After almost 3 hours they decided to tell her that they found another issue, and of course they didn't have that part either, come back next week. At no time did anyone make an effort to keep her informed or to offer her any options or assistance for the 4 hours she was there for the 45 minutes needed for the repair. It took another visit to finally fix the problem, and no one ever even apologized for the way she was treated. If her next vehicle is a Kia, you can be sure it is highly unlikely it will be from this dealership. More
by rudeness
Employees Worked With
Service department
April 09, 2018
Fast and straight forward service. Paul and his associates were amazing! Very thoughtful and no-nonsense kind of guys. I was in need of a reliable vehicle with good gas mileage and that Paul and his associates were amazing! Very thoughtful and no-nonsense kind of guys. I was in need of a reliable vehicle with good gas mileage and that is exactly what I got! More
by Nicole Hinkley
Employees Worked With
Paul Farish
January 10, 2018
A very happy & greatful customer! I want to give Carmelina Corrado a huge THANK YOU! I also want to thank the other staff at Cumberland Auto Center for helping my mother. Very curtious I want to give Carmelina Corrado a huge THANK YOU! I also want to thank the other staff at Cumberland Auto Center for helping my mother. Very curtious staff they worked hard to put my mother in a 2017 Kia Sedona LX. I entend to get my next 2 vehicles at Cumberland Auto Center. Thank you Tara Lira & my mother Bessie Hunter. More
by Tara&BessieTHANKS!
Employees Worked With
Carmelina Corrado I don't remember rest of staff but big thanks to them too.
