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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

July 13, 2023

Suzie and the service department are super! They have ALWAYS been good to us, every single visit! More

by MISTYSELBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your excellent review of Cumberland Kia! We're so happy to hear that Suzie and the service department have been consistently excellent for every one of your visits. Our whole team prides themselves on providing unbeatable customer service, and we're thrilled that it's reflected in your experiences with us. We look forward to your next visit!

July 13, 2023

Employs very friendly n efficient they also got the job very done very fast and neat n clean More

by scd1411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 27, 2023 -

Cumberland Kia responded

Thank you so much for your kind words about our team here at Cumberland Kia! We really appreciate knowing that we met your needs in a timely and efficient manner. It warms our hearts to know that everyone was friendly, helpful, and did a great job on the work you needed done. We love hearing feedback like yours and we are thrilled that you had such a positive experience with us. Thank you again for being a valued customer.

July 13, 2023

Buying a new car can be draining and frustrating…. but David and the entire Kia team did a great job in making the process as pleasant and simple as possible. And the car is beautiful! I would definite More

by KIMALLEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Green, Scotty Litton, Mike (Bart) Bartlet, Cody Stout
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind words, Kim! We are excited to provide an excellent car buying experience and are glad to hear that our staff was able to make it a pleasant one. We greatly appreciate your support and recommendation – it means a lot to us. Your real estate clients are sure to find helpful guidance and quality cars from the Cumberland Kia team. Thank you again!

July 13, 2023

Very friendly knowledge people who take the time to let you know what they are doing in regards to your car. More

by TURNERJERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave a review about your recent visit to Cumberland Kia! We're so glad that you had a positive experience and appreciate your kind words. It's extremely rewarding for us to receive feedback like yours as it tells us we are doing something right. Our team here takes great pride in providing straightforward, competent service with an emphasis on customer service and satisfaction. We hope to see you again soon!

July 13, 2023

Everyone was so friendly. and so helpful. After finding out your reason for being there,when they checked your vehicle they gave you an estimate of what the cost would be. Nice More

by Jo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your review of your experience at Cumberland Kia! We are delighted to hear that you found our team friendly and helpful. We recognize how important it is for customers to know the potential cost of their repair needs before they start a project, so we are pleased that our estimate prior to servicing worked out as expected. It's tough when our vehicles need a little extra attention, but we always strive to provide the best quality services at an honest price. We appreciate your 5 star rating and hope you recommend us to your friends and family in the future. Thank you!

July 12, 2023

Had oil changed on Friday. seen a car that liked, I called back and told Scotty that we would be by to look at it.Got there about 5:30 and waited until Cody got through with ano More

by Riley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Scotty Litton, Cody Stout
Jul 25, 2023 -

Cumberland Kia responded

Thank you for the wonderful review about your recent experience at Cumberland KIA! We are delighted to hear that you received great customer service and found a car you loved. We appreciate the positive feedback about Scotty and Cody and will be sure to pass it along! We strive to ensure all of our customers leave completely satisfied with their purchase, so we are pleased that you had such a positive outcome. Thank you again for being an amazing customer - we hope to help you find your next car soon too!

July 12, 2023

Great jeep sales team! !!!! I can’t believe I have to write 15 words to submit the survey More

by MICHAEL.A.SYWAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave us a five star review and for highlighting our great Jeep sales team! Reviews like yours are important for other customers as they view them when making their own purchasing decisions, so thank you for championing Cumberland Kia. We always try our best to offer friendly and knowledgeable customer service, so we're thrilled to hear that was your experience. We hope to see you again soon!

July 12, 2023

The service was quick and the workers are all super nice and helpful! My favorite dealership to take my car to! More

by CHEYENNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall
Jul 25, 2023 -

Cumberland Kia responded

Thank you so much for the 5-star rating. We are humbled and delighted that you consider us your favorite dealership. We strive every day to provide our customers with top notch service and friendly, helpful customer service. It's wonderful to hear that we accomplished this during your visit. Thank you for giving us the opportunity to serve you, and we hope to see you again soon!

July 12, 2023

Lucas is very professional and friendly, he always makes sure we are happy when we leave! More

by sherri_p11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 27, 2023 -

Cumberland Kia responded

Thank you so much for your kind words about Lucas! We are thrilled to know that you have enjoyed your experiences with him. Our team at Cumberland Kia is dedicated to ensuring our customers are provided with outstanding service from beginning to end. We really appreciate you taking the time to share your feedback and we look forward to serving you again soon!

July 12, 2023

Traveler from Kingston because of vehicle availability, and was blessed with excellent service and staff. Very straight forward on pricing (beat Knoxville!!), finance options, etc. Sales Consultant, Cody More

by Gttnhood
Recommend Dealer
Yes
Employees Worked With
Susie Green
Jul 27, 2023 -

Cumberland Kia responded

We are thrilled you chose to visit us from Kingston and for your ideal experience with our team here at Cumberland Kia. It was a pleasure assisting you in finding the right vehicle, and we thank you for acknowledging our straightforward pricing as well. We really appreciate your kind words about our Sales Consultant, Cody Stout, and his follow-up with you. We strive to provide an exceptional customer experience to all of our visitors and it's wonderful to hear that Cody delivered on this mission! Thank you again for your review. We hope to see you again soon.

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