Cumberland Kia

They are professional, as helpful as they can be. I got there early for my appointment and they got me right in, I was only there for about 45ish minutes. I got there early for my appointment and they got me right in, I was only there for about 45ish minutes. More

Easy scheduling. Fast, thorough service. Clean facilities. Courteous employees. Competitive pricing. Professional, friendly, and helpful Fast, thorough service. Clean facilities. Courteous employees. Competitive pricing. Professional, friendly, and helpful More

Cumberland Customs is a great shop to work with. Tim and his team are top notch Tim and his team are top notch More

Good service attention to detail close drive always friendly and willing to help very clean facilities friendly and willing to help very clean facilities More

Appt made and all took place on time. Great job Cumberland Kia! They had the part and were ready to go. Great job Cumberland Kia! They had the part and were ready to go. More

Best service ever. In cookevilke. Always so helpful and curious. Answers all questions. No waiting long for service. In cookevilke. Always so helpful and curious. Answers all questions. No waiting long for service. More

Always a pleasure to get our Kia serviced by the friendly and knowledgeable service team at Cumberland Kia and knowledgeable service team at Cumberland Kia More

Went for required theft safety update. Efficient, welcoming, work done in timely manner. Appointment scheduled at my convenience. Satisfied with visit Efficient, welcoming, work done in timely manner. Appointment scheduled at my convenience. Satisfied with visit More

Friendly caring staff. Prompt good service. Reasonable prices. Convenient hours of service. Comfortable waiting areas and clean washrooms. Coffee available. Prompt good service. Reasonable prices. Convenient hours of service. Comfortable waiting areas and clean washrooms. Coffee available. More

Dear [Kia Customer Service], I am writing this follow-up report regarding my recent experience with Kia customer service and the unresolved issue of paint delamination on my brand new Kia Sorento follow-up report regarding my recent experience with Kia customer service and the unresolved issue of paint delamination on my brand new Kia Sorento 2019. I believe it is crucial to document the events clearly for future reference, including the possibility of legal proceedings. I apologize for the length of this report, but I want to ensure all the relevant details are included. I contacted Kia's customer service department after discovering paint delamination on my pearl white Kia Sorento. Despite my vehicle being only a few years old, which I purchased brand new in 2019, the paint was already peeling and delaminating. Upon speaking to a representative from the consumer customer service department, I was informed that I needed to have my car inspected and obtain an estimate for the necessary repairs. If the report indicated a paint defect, there was a possibility that Kia would repaint the vehicle as a goodwill gesture. However, I was also told that my car was no longer under warranty. In accordance with the instructions given, I contacted Cumberland Kia to schedule an appointment. Unfortunately, my interaction with Suzy, the individual who answered the phone, was highly disappointing. From the beginning of the conversation, Suzy appeared busy and dissatisfied, and it was evident in her tone of voice. I felt apprehensive about sharing the details of my situation, as she seemed uninterested and unwilling to listen. Moreover, I was consistently interrupted during my attempts to explain the purpose of my call. Despite these obstacles, I persisted in expressing my concerns and emphasized that I needed to schedule an appointment, as instructed by the Kia Consumer Affairs representative. However, Suzy informed me that she was unable to assist me, as the person responsible for handling such matters would be out of town until the following month. She mentioned her inability to contact him and could not provide a definite appointment date. This indefinite postponement without a solution or alternative course of action was baffling to me. I conveyed my dissatisfaction, explaining that the lack of professionalism and the inability to secure an appointment were contrary to my previous experiences with Kia. After some reluctance, Suzy reluctantly took down my information, and I concluded the call with the expectation of receiving a callback. However, no callback was received, prompting me to follow up on my inquiry. To my surprise, Suzy informed me that due to my review and honest account of my previous experience, Cumberland Kia would no longer service my vehicle. She claimed that I had attacked her through the review and that she had already informed Kia's consumer department about my situation. Consequently, I was informed that I would need to seek assistance from a different Kia service center, located over an hour away, with whom I have no prior experience. It is essential to emphasize that my intention in posting the review was merely to share my honest experience, hoping that Kia would be made aware of the situation and take appropriate measures to address the issue. The paint delamination problem is not unique to my vehicle, as I was informed by the Consumer Affairs department. Numerous other Kia owners have reported similar issues with pearl white paint. It is disconcerting that instead of addressing the problem and providing satisfactory customer service, Suzy chose to respond by refusing service altogether. Throughout my interaction with Suzy, I experienced frequent interruptions, making it challenging to express myself fully. I felt unheard, disregarded, and my concerns were not given proper attention. It is regrettable that I have had to resort to involving my attorneys in such a matter, as this issue should have been resolved amicably and promptly due to its known defect. I kindly request that this report be documented accurately and included in my case file. More