Cumberland Kia

Cumberland Kia responded

Thank you for your kind review of our customer service. We are thrilled to hear that our team was able to meet and exceed your expectations. It is always a pleasure to provide a pleasant customer experience, and we're elated that you were pleased with it. We value all feedback from our customers as it helps us continuously improve the quality of the service we offer. We appreciate your review and look forward to seeing you again soon!

Cumberland Kia responded

Thank you so much for your generous review of Cumberland Kia, and for highlighting our team! We are proud to be the go-to service center for all your repair and automotive needs, and even more proud that we've earned five stars from you. We understand how important it is to have a stress-free experience when bringing your vehicle in for repairs or maintenance. That's why our team is dedicated to providing quality customer care along with expert advice and services. Your satisfaction is paramount to us, so thank you again for letting us know that we're meeting those expectations. If you ever need anything else from us, don't hesitate to reach out! We look forward to helping keep your car running smoothly well into the future.

Cumberland Kia responded

Thank you for your review, Michelle. We always want to provide the best customer experience possible here at Cumberland Kia and we regret to hear that Suzy did not meet your expectations in this area. We take customer service seriously and have noted your feedback; we will be sure to follow up internally with her to ensure situations like this do not occur again in the future. We appreciate you taking the time to let us know and hope that you continue to consider us a top option for all of your automotive needs.

Michelle responded

If toy really wanted to handle that situation with Suzy you would not have had her refuse to handle my Kia service as has happened there. When I was told I would get a call back from suzy I never did and when I followed up she said because of my honest revue I would no longer be able to have my car services there. So your response has solved nothing so far unfortunately and I have called Cumberland Kia 4x and left mesgs with Operations Manager who also does not call back.

Cumberland Kia responded

Thank you for leaving a great review about Cumberland Kia! We appreciate your endorsement and are thrilled to hear your experience with us was so positive. Hearing from customers like you is what makes our work so rewarding. We strive to provide an enjoyable shopping experience, regardless of whether you're coming in for service or purchasing one of our vehicles, and we’re delighted your visit met those expectations. We value and appreciate your kind words and sincerely thank you for taking the time to post such a glowing review. Please don't hesitate to reach out if there's anything else we can do for you. Thank you once again for being a Cumberland Kia customer.

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia! We are delighted to hear that you were pleased with our service and professionalism.It's wonderful that your vehicle was returned to you in proper order. Our highest priority is always making sure our customers leave our dealership completely satisfied. We look forward to servicing all of your future automotive needs at Cumberland Kia. Thank you again for the kind words!

Cumberland Kia responded

Thank you so much for your review of Cumberland Kia. We are delighted to hear that your visit was both courteous and speedy. We pride ourselves on delivering top notch customer service that exceeds expectations each and every time, and it means the world to us to know we did just that for you. We hope to see you back soon!

Cumberland Kia responded

Thank you for your kind words and 5-star review of Cumberland Kia. We strive to provide an excellent service experience with every customer, so we truly appreciate you choosing our dealership! It means a lot to hear that Lucas, Suzi and Rebecca made your experience special. We will be sure to pass along your compliments to them. We hope your new vehicle is treating you well! Please let us know if there's anything else we can do for you in the future.

Cumberland Kia responded

Thank you for taking the time to leave a glowing review of our service at Cumberland Kia! We are thrilled to hear that Rebecca was able to go above and beyond in providing excellent service. It is thrilling to know that her efforts have paid off and you left with a wonderful car-buying experience. We pride ourselves on our customer service, care, and commitment, and Rebecca has gone above this standard. We look forward to any future purchases and helping you make more memories behind the wheel of your new vehicle! Thank you again for your visit and let us know if you ever have any questions or concerns.

Cumberland Kia responded

Thank you for leaving such a glowing review about Cumberland Kia! We couldn't be happier to hear that Suzie, Lucas and the team made such an impression on you. Our goal is to create a fantastic customer experience with exceptional service wherever possible. We hope to continue our relationship with you as a loyal customer and we look forward to your next visit.

Cumberland Kia responded

Thank you for your honest review and bringing this issue to our attention. We take customer feedback seriously and apologize for the negative experience you had with us. It's unacceptable that after an oil change from one of our service centers, your vehicle leaked oil on your garage floor. We understand that schedule drive-way maintenance is inconvenient and promise to do whatever we can to make it right We appreciate your feedback as it helps us become a better business that serves our customers better. It would be an honor to have you back at Cumberland Kia in the future, where we'll strive to provide top-notch customer service - from the second you walk through our doors until after the completion of service on your vehicle! Please feel free to contact us at 931-520-4196 should you feel a phone call would be helpful