Crown Cadillac

I love my SRX and it's a great vehicle (my second). The dealership could use some "freshening" and cleaning up around the parking lot to truly evoke the Cadillac premium image. The dealership could use some "freshening" and cleaning up around the parking lot to truly evoke the Cadillac premium image. More

I was satisfied with the level of service and expertise at this dealership. Everyone was courteous and Bill Friedman was very helpful. Crown Cadillac is my dealership and nobody else comes close. at this dealership. Everyone was courteous and Bill Friedman was very helpful. Crown Cadillac is my dealership and nobody else comes close. More

my overall experience was excellent. the service department was outstanding. i would highly recommend crown cadillac to anyone who would like to purchase a vehicle. department was outstanding. i would highly recommend crown cadillac to anyone who would like to purchase a vehicle. More

Overall, I find the Crown Cadillac Service department to be rather disappointing. I will say the dealership markets their service capabilities well, as I get frequent advertisements regarding check-ups a be rather disappointing. I will say the dealership markets their service capabilities well, as I get frequent advertisements regarding check-ups and services that will help me "avoid" costly future repairs. Their service reps, smile and say "yes sir" and "no sir" at all the right times, though they don't always seem to know their product as well as I think they should. For example; you can't rotate the tires on a 2005 SRX, they are different sizes front and back and have a unidirectional tread patterns so left to right is also not an option, so please don't tell me that tire rotation is part of the service - it lessens my confidence in you as a Cadillac subject matter expert. As part of my most recent service, which came with a price tag of more than $3500 to replace worn items on my impeccably maintained and serviced car with 75K miles - motor mounts, leaking rear bushing seal, emission service (adding a pint of additive for $165 bucks) etc., I also included the suggested "transmission flush service". Unfortunately, even after claims my vehicle was properly road tested, my wife managed to drive a half a mile from the dealer before the all the transmission fluid leaked out and the car had to be towed back to the dealer. Of minor note, but something you just assume will be taken care of, even after "reattaching the transmission hose", the service "technician" didn't bother to reset the "transmission fluid life" indicator on the DIC. C'mon... Crown has apologized. I've asked for a letter indicating that they will assume their share of responsibility for any future transmission problem based upon their negligence. Though I was assured I'd receive this, I haven't heard back from them on that yet. So, major bad + minor bad + reasonable yet unfulfilled expectation that a $3500 service would be given the proper attention = DISAPPOINTING experience. I hope that if you choose Crown service, your service is better. More

Service department took my car for an oil change at last minute notice and had me in and out- with a car wash- within an hour. Excellent service, no pressure to buy services or parts beyond the oil change I minute notice and had me in and out- with a car wash- within an hour. Excellent service, no pressure to buy services or parts beyond the oil change I cam in for. I also caught up with my sales rep while waiting for my car, he is extremely friendly and remembers my sale from 3 years back. Cashier was also extremely friendly. More

Great service! Car was in for 5000 mile service, they gave me a free rental car and washed my car! I've owned a lot of new cars this is best service department I've dealt with. gave me a free rental car and washed my car! I've owned a lot of new cars this is best service department I've dealt with. More

My experiance was great. John O'Caroll took good care of me as did Fred Baez. The only negative(and believe me this is very minor) is in the waiting area I was sitting in, the TV was "blasting". I am sur of me as did Fred Baez. The only negative(and believe me this is very minor) is in the waiting area I was sitting in, the TV was "blasting". I am sure a customer turned it up but maybe every now and then a employee could stick thier head into the room to check it out but again a very minor negative. More