Crown Cadillac

Waited 4.5 hours on a Saturday for an oil change. The car was returned filthy and unwashed, the excuse was they were understaffed and did not have time to wash it. No window sticker telling me when the car was returned filthy and unwashed, the excuse was they were understaffed and did not have time to wash it. No window sticker telling me when the next oil change was due. THEN when I got home I noticed on the paperwork, they put REGULAR OIL in when my vehicle requires SYNTHETIC. I take it here and pay the extra money to avoid this type of mistake. When I brought it back Monday, they blamed it on me, told me it is my job to double check their work and still charged me for a synthetic oil change... Bottom line, even though I live two minutes away. I can't go back. As long as I have this car, I will drive to Totawa and let Brogan service it. We were considering a Cadillac for my wife's next vehicle, now we are not. More

I have always had a pleasant experience when I bring my Escalade in for service. This was another exceptional visit. I always wait while my car is being serviced. I like making an appointment,. When I Escalade in for service. This was another exceptional visit. I always wait while my car is being serviced. I like making an appointment,. When I arrive, my car is taken in . In a reasonable amount of time, my car ready. The service ends with a car wash. Bill Friedman is my service advisor and is an excellent advisor. He keeps me posted on what the findings are if I have concerns about the performance or appearance of my car. If the problem is not covered, he advises me of the price and gets my o.k. before making the repair. There are no surprises at the time to checkout. I must mention that there are two waiting rooms with televisions with DirecTV service. The waiting rooms and bathrooms are always very clean-- thanks to the gentleman who is constantly doing housekeeping. In one of the waiting rooms, complimentary coffee, tea, and hot cocoa are available. I am very comfortable and pleased with Crown's service. Everyone is pleasant, including the clerical staff in service and the sales staff when I browse around the showroom. More

Received exemplary customer service from Mr Papp at purchase, Mr. Baez worked tenaciously to correct my service needs and Mr Digiuseppe responded to my inquiry regarding my service in a timely manner r purchase, Mr. Baez worked tenaciously to correct my service needs and Mr Digiuseppe responded to my inquiry regarding my service in a timely manner resulting in my complete satisfaction with Crown Cadillac Sales and Service More

This dealer goes way out of it's way to satisfy customer. It has a fleet of new cars to lend to customers during warranty repairs, performs a terrific job, and on addition will wash and details the customer. It has a fleet of new cars to lend to customers during warranty repairs, performs a terrific job, and on addition will wash and details the car being serviced. When the car leaves the dealer, it feels and looks like a brand new car. All employs at this dealer are extreamly corteous, ready to answer any questions one may have, making you feel like one of their best customers. I certainly appreciate their efforts..... thank a lot... More

Excellent service work by "Chris" Master mechanic. The service department personnel at Crown Cadillac dealer is friendly and accommodating. I am very pleased to be at there service. Thanks mechanic. The service department personnel at Crown Cadillac dealer is friendly and accommodating. I am very pleased to be at there service. Thanks a lot. More

Very professional, very through, very efficient! Always a pleasure to deal with the sales and service department at Crown Cadillac. Thank you Feddy and Mauro. a pleasure to deal with the sales and service department at Crown Cadillac. Thank you Feddy and Mauro. More

When I arrived for my service appointment, I was greeted by Bill who advised my of all of the service bulletins issued for my vehicle. Since it would take a few hours, I was offered a loaner vehicle right by Bill who advised my of all of the service bulletins issued for my vehicle. Since it would take a few hours, I was offered a loaner vehicle right away to use for the day. I was also given a free tank of gas and a $50 gift card from Cadilliac because of the inconvenience. So far, I like the new Crown Cadilliac! More

went in on a saturday morning for routine oil change . they were very good about getting the car in and starting the work which is great since my 15 month son was with me . they also did multi point inspe they were very good about getting the car in and starting the work which is great since my 15 month son was with me . they also did multi point inspection , the couple of items they found werent safety items so they advised not pushed , i like that i hate someone pressuring me. great job will go back again More

John was very accommodating. He was able to provide me with a loaner car since my car repair was going to take most of the day. Even though I didn't have coupons, he was able to give me a good price for with a loaner car since my car repair was going to take most of the day. Even though I didn't have coupons, he was able to give me a good price for the work done on my breaks. More

This was the first time I had been to this dealership and experienced their service dept. What a positive experience. I was met by the dealer himself who personally took me into the service area and assist experienced their service dept. What a positive experience. I was met by the dealer himself who personally took me into the service area and assisted in getting my Escalade checked in for scheduled maintenance. I was going to have my wife pick me up but they saw me admiring a new xts Platinum. I was very impressed with the car. I'll be working my wife to trade in her 2006 Mercedes s class, at a fraction of the price and with the features it comes with I'd rather have the xts in my driveway. I would recommend this dealership to anyone, plus coming from someone who has 3 Mercedes in the driveway I would recommend they look at the new Cadillac before they buy their next car and pay more for less. O'Connor More