Crown Cadillac

I was not able to get my e-mail last Saturday because we were out of town that weekend. As soon as I opened my e-mail, I saw the reply that I was scheduled for Monday service as I requested. I called the s were out of town that weekend. As soon as I opened my e-mail, I saw the reply that I was scheduled for Monday service as I requested. I called the service dept. and ask if I can still be serviced since I am already late for that day. I was able to contact Freddy since John was off on that day and he accommodated me. It was relief for me since I will be busy on the following days. He said that he can have the car serviced that day. Thank you Freddy. GOOD JOB. More

As always Freddy was very helpful and courteous. My car was ready as promised and everyone was helpful. I will continue to have my car serviced at Crown and I highly recommend them!! was ready as promised and everyone was helpful. I will continue to have my car serviced at Crown and I highly recommend them!! More

My mother's car is good condition and good running. My mother's car is good condition and good running. We go there almost 20 years. Right now, we have 2 Cadillacs. Happy Holidays to y'all My mother's car is good condition and good running. We go there almost 20 years. Right now, we have 2 Cadillacs. Happy Holidays to y'all More

Freddy is extremely responsive to my needs, remembers my name, and takes excellent care of me. I sincerely appreciate his efforts. Freddy has been my service consultant for as long as I've owned my CTS-V. name, and takes excellent care of me. I sincerely appreciate his efforts. Freddy has been my service consultant for as long as I've owned my CTS-V. More

service was friendly and as always andy and jeff made sure that as i waited i was comfortable. :)) friendly and courtious as usual great people sure that as i waited i was comfortable. :)) friendly and courtious as usual great people More

Manny (Emanuel Schuller) was excellent. He answered all my questions and followed up on everything asked. He was honest and the negotiations painless. Extremely easy transaction. Paperwork process took my questions and followed up on everything asked. He was honest and the negotiations painless. Extremely easy transaction. Paperwork process took 10-15 minutes and didn't have to meet with several people like I did at other dealerships. Despite being busy that day, they rushed to get the purchased truck prepped so I could surprise my wife that night and took care of my existing car by locking it up in the service bay until the next day. More

Dealing with bthe service tream at Crown cadillac is a very pleasant experience. They listen to what my concenres are and act accordingly. They take the time to call and update you on the status of your v very pleasant experience. They listen to what my concenres are and act accordingly. They take the time to call and update you on the status of your vehicle and have the car cleaned and ready to go when promised. More

The service I have received from Crown Cadillac of Watchung, NJ has been exceptional. The employees have all been friendly and courteous and have communicated with me each time I brought my car in Watchung, NJ has been exceptional. The employees have all been friendly and courteous and have communicated with me each time I brought my car in for service. They have gone over and above with all their services. Would highly recommend them to others. Completely satisfied!! More

I am not at all satisfied with Crown. In August 2012, I am not at all satisfied with Crown. In August 2012, I negotiated with Andy to buy a 2013 XTS. Crown was not the best price, however, Andy told I am not at all satisfied with Crown. In August 2012, I negotiated with Andy to buy a 2013 XTS. Crown was not the best price, however, Andy told me any time I came for service, I would be offered a loaner car and my car would be washed. Not true. When I came in for service last week, Freddy Baez said I did not qualify for a loaner car because he estimated my service would take approx. 1 1/2 hours. Any service less than 2 hours does not qualify for a loaner car. When the service was completed, I drove my car out of Crown. It was then I realized the interior was not cleaned. I emailed Freddy and he told me that I did not ask to have the interior cleaned, therefore, only the exterior was cleaned. Part of the service was rotation of tires. I am surprised I did not have to specify left side AND right side ! I am not at all satisfied with Crown. More