Crossroads INFINITI of Raleigh

I went to Crossroads for the purchase of a convertible. It was my first convertible and I had numerous questions. Dave provided me a through review of the vehicle, its features and pricing and how it compa It was my first convertible and I had numerous questions. Dave provided me a through review of the vehicle, its features and pricing and how it compared with other vehicles. When I had additional questions Dave and Yuri were very helpful and professional. I met with them in person a couple of times and had a couple of telephone calls with them to resolve questions and finalize price. They went out of their way to provide exceptional service and to show how they treat their customers as family. Crossroads Infiniti and their employees do everything they can to make the purchase and service of a vehicle a smooth and exceptional experience. More

Henry was a pleasure to work with, knew his product and was willing to negotiate. Everybody at the dealership was friendly. I would definitely buy from them again. was willing to negotiate. Everybody at the dealership was friendly. I would definitely buy from them again. More

Though they we low on loaner cars, Yuri and Dave went above and beyond to ensure that I had a loaner car during a last minute service. Customer services is always top notch, which is why we continue to above and beyond to ensure that I had a loaner car during a last minute service. Customer services is always top notch, which is why we continue to be repeat customers. Thanks for all you do! More

My husband, son and I visited Crossroads Infiniti to look at some vehicles. We pulled on the lot and saw an Explorer and got out of our vehicle to look at it, at that time Tristen came out to greeted us and at some vehicles. We pulled on the lot and saw an Explorer and got out of our vehicle to look at it, at that time Tristen came out to greeted us and it was truly a wonderful experience from then on.Tristen had a very pleasant attitude and he made us feel really comfortable. It was as if we had know him for years, he was full of energy and he had a wonderful sense of humor. I am very picky when it comes to vehicles and I like what I like and Tristen patience was remarkable. Finally I found the SUV I wanted to purchase and I am very pleased with it. Tristen made my family feel important and he made car shopping easy. Crossroads Infiniti is an excellent place to go when looking to purchase a vehicle and I will and have recommended Crossroads to friends. Keep up the GREAT work Tristen because you are a GREAT salesman and you really know how to make people feel welcomed and that means a lot. Lisa More

I came in to purchase a "J" series vehicle, but was looking for a vehicle with "bourbon" interior. Unfortunately, bourbon interior is no longer offered. Therefore, I inquired about an earlier mod was looking for a vehicle with "bourbon" interior. Unfortunately, bourbon interior is no longer offered. Therefore, I inquired about an earlier model "M" series that had the "bourbon" interior. Tristen stated they didn't have one on the lot, but would keep his eye out. A week later I received a call from Tristen stating a M35 with "bourbon" seats had just been traded and asked if I could come to the dealership to take a look. He sent me the link with all the information prior to me leaving the house. He also followed up with me after sending the email. I met with Tristen that afternoon. His professionalism throughout the process was impeccable. His patience with my bank was beyond any norm (needless to say we were on hold for over an hour!). Also, I had a few "promise to fix" items listed, Tristen has already followed up on those items as well. I told him to relax for the week of July 4th and get back with me the following week. After receiving such outstanding customer service, I have no worries that Crossroads Infiniti will not fulfill their obligation. I can't say enough positive things about Tristen and the entire staff at Crossroads Infiniti (Raleigh)! Everyone was very friendly, and the moment they saw you sitting alone someone was always asking, "ma'am, are you being helped?" Yuri continuosIy followed-up throughtout the entire process and was there at the very end with the official "thank you!" Also Elliott, was very efficient with the finalization process. It was well passed 9:00pm and Elliott was still as chipper as he was when I first got there! I will definitely purchase my next vehicle from Crossroads Infiniti and have already referred my son to Tristen. Whatever the training process is and whatever the code of conduct is, it definitely needs to be passed down to dealerships across the nation! This company's Christian-based ethics shows! More

I had the pleasure to work with very professional & friendly, Dave Smith! He displayed outstanding customer service & I will recommend my family/friends! Thank you! friendly, Dave Smith! He displayed outstanding customer service & I will recommend my family/friends! Thank you! More

The Crossroads Infiniti dealership located on Capital Hills Drive in Raleigh, N.C. deserves high recommendations. The facility itself is "State of the Art" and is designed to offer their customers an Hills Drive in Raleigh, N.C. deserves high recommendations. The facility itself is "State of the Art" and is designed to offer their customers an excellent blend of comfort and service. The entire staff from the service department to the sales floor make it their responsibility to see that your needs are met with a smile and honest concern. My experience began with the service department as I bought in my 2006 Infiniti for brake repair...Crossroads was able to solve my problem that an independent garage owner could not. Michael Cavalchire, my service consultant, and Mark Flaherty, the service manager, both gave me the time and attention I needed to understand the problem and ultimately the correct solution. I was then interested in test driving the 2013 G37 Sedan and was introduced to John Moulton, sales consultant. John is the perfect sales person as he is kind, has a great sense of humor, and is extremely knowledgeable when it comes to technology that surpasses my limited abilities! We picked out the perfect G37, did the test drive, and after very pleasant negotiations (absolutely no pressure), I was the proud owner of a G37. John met all my needs and requests...he came to my home to program my Infiniti to open our garage door, showed me how to operate my iPod within the vehicle, and found me the promotional literature I requested on the 2013 Infinitis. I know that John Moulton is available to me at any time should a problem or a question arise...and he will tackle it with an honest smile and a great sense of humor! I must also mention Yuri Mirzoyan, sales manager, as he too was an important participant in the whole process. He too, like John, has an enthusiasm and a wonderful sense of humor that makes you feel "right at home". I mentioned to all the fellows that I had purchased a few cars in the past and this was the very first time that the entire process had actually been "FUN". Crossroads Infinti has my recommendation! More

My experience with CrossRoads Infiniti was the ideal car buying scenario. I never felt pressured and the service has continued even after buying my car, which shows me that it wasn't a facade during the bu buying scenario. I never felt pressured and the service has continued even after buying my car, which shows me that it wasn't a facade during the buying process. You actually feel valued as a customer and then as a member of the CrossRoads family. More

Buying a car has always been a dreaded experience for me...until now. I can not say enough wonderful things about this dealership. We bought a wonderful car without feeling pressured. We did look arou me...until now. I can not say enough wonderful things about this dealership. We bought a wonderful car without feeling pressured. We did look around other places before purchasing and we definitely decided to buy from the best dealership. From our salesperson, Tristan, to all of the other employees, my family seemed to be of highest importance. Coming into a dealership with a 5 year old and a 1 year old, I was concerned but everyone made my kids feel welcome. They offered snacks, drinks and just a friendly smile. We received a fair price, without pressure or hassle....just honesty and friendliness. Very thankful to find this dealership. More