Crossroads Ford of Sanford

Prompt and courteous serviceI would recommend this dealership To anyone needing service They gave up front estimate to repairs and final price was within guidelines of estimate dealership To anyone needing service They gave up front estimate to repairs and final price was within guidelines of estimate More

Great service done by a very knowledgeable crew. Left my car for a service tune up and they have it done in a timely manner. car for a service tune up and they have it done in a timely manner. More

Two hours for a simple oil change and tire rotation (not balanced just rotated) even with an appointment is just unacceptable. balanced just rotated) even with an appointment is just unacceptable. More

Truck broke down 50 mi from home. Had to make 4 calls to Ford Motor Co 3rd party assistance service before I was able to get a wrecker to have it taken to Crossroads Ford, where I purchased to truck. I had Ford Motor Co 3rd party assistance service before I was able to get a wrecker to have it taken to Crossroads Ford, where I purchased to truck. I had to pay $120 taxi fare to get home. At the dealership I filled out paperwork explaining the problem with the truck and put it along with the key in the service drop box (this was Saturday evening). I called Wednesday morning (following week) to get a progress report. My truck had not even been looked at yet. I was also told there were no loaner cars available. This is unacceptable.I would have rated the dealership lower, but, my previous 2 experiences with this dealership were good ones. I hope they can do better next time More

We've been coming to the Sanford Ford Dealership for over 12 years and bought a 2010 Edge there. We always had great service until last year with different things not up to par with the Service Department 12 years and bought a 2010 Edge there. We always had great service until last year with different things not up to par with the Service Department either not be professional or when you bring in your car for service not keeping you updated on what is going on if there is a problem with the parts needed and they need to keep it. My husband, son and I have always been Ford people . Customer service is not what it use to be and keeping us, the customers regularly updated if there is a problem. More

Dropped off my truck Sunday night for a 8:30am appointment Monday morning. I called at 12pm for an update and they didn’t have one yet but said to check back later. I called at 3:30pm and they tol appointment Monday morning. I called at 12pm for an update and they didn’t have one yet but said to check back later. I called at 3:30pm and they told me that they hadn’t even started on my truck yet. My appointment was at 8:30am, it’s 7 hours later and no work completed!!! I told them don’t even worry about it, I’m coming to get my truck. This service department is TRASH!!! More

Service refused due to having too many mods. My GT has all the components of a Cobra except its 2v instead of 4v. So i was only given an oil change and no attempt was made to determine the vibrations duri all the components of a Cobra except its 2v instead of 4v. So i was only given an oil change and no attempt was made to determine the vibrations during driving. Im okay with the tech not feeling comfortable but was not okay with the time that i wasted since i had already described the level of modifications to the receptionist that scheduled my appt and even asked if they could work on it knowing it was not a ford performance shop and was told it would be fine. If your techs are supposed to be able to service and repair high performance vehicles such as the gt500 down to the fastbacks they should be able to work on a gt that is modified primarily with ford racing components and a few other aftermarket parts from vortech, eibach, excedy and mcleod. Im more upset about having to try and get a last minute appt with a shop 30 miles away after being told you wouldnt even look at my car. After going to a different shop i found out 1 of my driveshaft bolts came out and another was loose. While at the dealership i also wanted to look at the mach 1 since i was considering purchasing the mach 1 or just getting the gt premiem fastback. Ive been up in the air if i should buy a truck 1st to tow my mustang to car shows and strips or to by a new mustang to use as my daily.Apparently i wasnt allowed to test drive since mustangs are for serious buyers only. I will be going somewhere else to by my fords in the future. More

Had a great experience at Crossroads Ford in Sanford NC. The staff was very professional and answered all of my questions. Miranda was very nice and helped me decide on the 2021 EcoSport.. The staff was very professional and answered all of my questions. Miranda was very nice and helped me decide on the 2021 EcoSport.. More

They did a fantastic job. From the service desk to the shop. Everyone was very professional. Very happy with my 36K service by the dealership shop. Everyone was very professional. Very happy with my 36K service by the dealership More

Dealership worked me in to get my 2018 Edge serviced and inspected on a Saturday. Great customer service and while the price was high, it was not unreasonable. inspected on a Saturday. Great customer service and while the price was high, it was not unreasonable. More